Sr. Field Service Coordinator

GEA Group • York, PA

22h • $27 - $32 • Onsite

About The Position

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure range from 5 to over 11+ years, reflecting the strong culture, growth opportunities, and support we provide. GEA Group, located in York, PA, is searching for a Sr. Field Service Coordinator to join our Service Team!

Requirements

• Associate’s degree in business administration or similar degree, or commensurate experience in administrative business operations.
• 5-7 years of relevant coordination experience preferred.
• Excellent organization skills.
• Ability to lead, build relationships, and take initiative.
• Strong attention to detail.
• Strategic agility and innovative thinking.
• Proficient in all Microsoft applications.
• Strong knowledge of ERP software.
• Ability to multitask while working in a fast-paced and changing environment.

Responsibilities

• Prepares and maintains technicians' work schedules and establishes scopes of work for the technicians to complete on-site.
• Assembles and dispatches all necessary materials for the scope of work.
• Provides quotations, invoices, and works with technicians on the retrieval of work reports.
• Acts as the key point of contact in the assigned region for field service quoting, scheduling, and dispatching of personnel.
• Creates and maintains field service order data in the CRM and ERP (AX6) system.
• Responsible for creating, modifying, reviewing, and closing field service calls in AX6, including parts ordering, activity creation, expense approval, invoicing, and closing.
• Supports the operational finance team with account invoice resolution and collection activities.
• Follows up with customers to understand their needs and ensure satisfaction.
• Communicates, trains, and ensures adherence to departmental procedures for the service coordinator team.
• Applies good business practices to identify opportunities for cost reduction or gross margin improvement by minimizing travel distances, applying surcharges, and identifying areas for cross/up-selling.
• Manages technicians based on skills/capabilities and customer relations.
• Aware of financial goals and identifies opportunities to meet them.
• Responsible for process management and improvement based on business needs.
• Assists with field service order management and forecasting reports for service management, including weekly and monthly backlog order and utilization reporting.
• Assists with creating and updating work procedures and process improvements based on customer and company feedback.
• Ensures a high level of customer satisfaction and net promoter score results from field service customer surveys for the service coordinator team.
• Performs other duties as assigned or directed by management.

Benefits

• Start strong – Medical, dental, and vision coverage begins on your first day
• Recharge and refresh – Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore
• Invest in your future – A 7% 401(k) employer match helps grow your retirement savings faster
• Keep learning – Take advantage of tuition reimbursement to further your education or skillset
• Live well – Our wellness incentive program rewards healthy habits
• Get support when you need it – Access to a confidential Employee Assistance Program for personal or professional guidance
• Save smart – Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree