Sr. Field Product Quality Engineer, eero Hardware, Quality, Manufacturing, and Supply Chain

Amazon • Los Gatos, CA

282d • $128,600 - $213,600

About The Position

The Sr. Field Product Quality Engineer at eero, an Amazon company, is responsible for ensuring the quality and performance of hardware products in the field. This role involves leading failure analysis tests, coordinating field returns, and driving corrective actions related to product issues. The engineer will work independently and with project teams to develop quality plans and documentation, analyze network issues, and provide expert support for complex wireless/network problems. The position requires a strong understanding of networking policies and the ability to prepare reports for senior executives.

Requirements

• Experience in developing functional specifications, design verification plans, and functional test procedures.
• BS degree in Quality/Electrical/Mechanical Engineering/Computer Science.
• 7+ years of Hardware Networking Engineering experience with New Product Introductions in off-shore manufacturing.
• 7+ years of experience in consumer electronics manufacturing.
• Expertise with Network, PHY, and Ethernet protocol or with Sensors, RF, and/or Wi-Fi based products.
• Experience with Router and Switch Testing.
• Experience with wireless on Wi-Fi networks and intermediate knowledge on mesh networks.

Nice To Haves

• Master's degree in electrical engineering, computer engineering, or equivalent.
• Experience working with interdisciplinary teams to execute product design from concept to production.
• Experience with project management of technical projects.
• Strong wireless network fundamentals and understanding of networking protocols.
• Strong in Failure analysis related to electrical and power electronics.
• Excellent QA aptitude and ability to drive process improvements.
• Demonstrated abilities driving operational excellence and best practices.
• Ability to understand functional/technical specifications and analyze data.
• High level of written and verbal communication skills.
• Experience working on high volume and complex electronics products.
• Proactive self-starter with a willingness to learn and grow.
• Effective presentation, communication, and project management skills.
• Demonstrated problem solving and root cause analysis skills.
• High energy to work in a fast-paced start-up environment.

Responsibilities

• Lead the coordination, implementation, and execution of failure analysis tests, triage and inspection processes for hardware field failures.
• Coordinate go/no go decisions on field returns, tracking, reporting, and closure of field quarantines, reworks, or recalls.
• Drive corrective actions related to field returns and verify non-conforming materials with factory engineering.
• Document systems-level defects using a bug tracking system and report defects to developers.
• Drive implementation of closed-loop systems on product-related issues during the Early Field Failure Analysis phase.
• Understand and comply with networking policies and procedures for quality and productivity standards.
• Develop, design, control, and meet deliverables including quality plans and inspection documentation.
• Prepare clear and concise reports and recommendations for product teams and senior executives.
• Analyze network degradation caused by capacity issues and formulate prevention plans.
• Provide expert level wireless/network support for complex issues from Customer Support, Sales, and Technical Services.
• Build, analyze, and mine data using various database systems.
• Travel for up to 10% of the year.

Benefits

• Comprehensive medical, financial, and other benefits.
• Equity and sign-on payments as part of total compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: Bachelor's degree