Sr. Field Performance Technician

Sunrun • Kahului, HI

81d • $28 - $37

About The Position

The Field Performance Technicians are responsible for the management, scheduling, and completion of all service and warranty related work. The Field Service / Field Performance Technician must have the ability to work both independently and as a member of the Performance O&M team. This position will interact closely with the customers, Branch Manager, the Senior Electrical Foreman, Construction Supervisor and the centralized scheduling Field Service Team.

Requirements

• 1 - 3 years of previous field construction or solar experience required.
• PV design or PV electrical experience is preferred.
• High School diploma is required.
• Must maintain a clean driving record with the ability to pass a driving background check.
• Must be 21 years of age and possess a valid driver's license.
• Valid state or local Electrical Journeyman certification or license preferred.

Nice To Haves

• Knowledge of the NEC and applicable codes and standards.
• Proven track record of excellent customer service.
• Strong computer skills.
• Electrical/PV Installation Knowledge: Working knowledge of current NEC codes.
• Ability to interpret single line drawings and PV systems from roof to meter.
• Demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate.
• Understands interconnection activities.
• Understands basic construction principles.

Responsibilities

• Organize, lead, and maintain the warranty and service schedule.
• Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed.
• Assist with training and development for Field Service Technicians and Field Communications Technicians.
• Lead regular meetings to align and train the local field service team on best practices.
• Support the on-boarding and training of new members of the field performance team.
• Regularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating and average dispatches completed.
• Assist with other tasks including inspections and site audits when assigned.

Benefits

• Competitive salary.
• Opportunities for growth and development.
• Dynamic culture focused on employee well-being and safety.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Specialty Trade Contractors
• Education Level: High school or GED