Sr. Field Bioinformatics Support Scientist

Illumina • Central, LA

1d

About The Position

What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible. The Senior Bioinformatics Support Scientist plays a critical role in enabling customer success for advanced genomic data analysis solutions. This position focuses on supporting the implementation and optimization of cloud-based tertiary analysis platforms, high-performance secondary analysis pipelines, and complex workflows such as cross-platform comparisons, verifications and variant interpretation. The role combines technical expertise with consultative engagement to ensure seamless adoption of informatics workflows in clinical and research environments. In this role, you will collaborate with leading institutions across the United States and Canada to help implement and innovate with industry-leading genomic analysis platforms. You will develop deep scientific and technical knowledge of these platforms and leverage that expertise to help customers scale their ability to interpret genomic data while building strong, long-term relationships. The successful candidate will act as a trusted advisor, helping clients achieve accurate and efficient genomic data workflows. If you are passionate about advancing the future of genomics, thrive in a dynamic, collaborative environment, and bring exceptional communication and technical expertise, we invite you to join us.

Requirements

• Typically requires a minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience.
• 5+ years in bioinformatics or genomics, with demonstrated expertise in next-generation sequencing (NGS) data analysis.
• Degree in Bioinformatics, Molecular Biology, Computational Biology, or related field; advanced degree preferred.
• Strong knowledge of NGS workflows, secondary and tertiary analysis pipelines, and variant interpretation methodologies.
• Proficiency in scripting languages and Linux environments; experience with cloud computing platforms strongly preferred.
• Familiarity with clinical reporting standards for genomic data.
• Exceptional troubleshooting, communication, and stakeholder management skills.
• Ability to manage complex technical challenges under pressure.

Nice To Haves

• Prior experience supporting cloud-based bioinformatics platforms and oncology or rare disease workflows preferred.
• Oncology or Genetic clinical applications and reporting experience preferred (ABMGG/ABGC certification is a plus).
• Understanding of multi-omics approaches (e.g., integration of genomics, transcriptomics, proteomics) is a plus.

Responsibilities

• Implementation & Workflow Design: Develop deep scientific and technical knowledge of genomic analysis products with a focus on tertiary analysis. Lead onboarding, configuration and integration of advanced bioinformatics platforms.
• Complex Escalation Management: Collaborate with technical support and development teams to troubleshoot and resolve complex genomic analysis challenges. Resolve high-severity issues related to data analysis discrepancies, variant calling accuracy and comparisons.
• Training & Services: Deliver advanced training sessions for customers and internal teams on genomic data analysis tools and best practices. Provide professional services on data flow and analysis solutions. Connect customer requirements with platform functionality to streamline analysis workflows.
• Cross-Functional Collaboration: Provide actionable feedback to product management and development teams to enhance usability and features of products. Participate in productization discussions for new platform features. Serve as a subject matter expert for bioinformatics software solutions.
• Pre-Sales Consultation: Support commercial teams in technical evaluations, workflow discussions, and proof-of-concept engagements for bioinformatics solutions.

Benefits

• We offer a wide range of benefits as innovative as our work, including access to genomics sequencing, family planning, health/dental/vision, retirement benefits, and paid time off.
• We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission.
• Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics.
• We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race.
• We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees