Sr. Field Application Scientist

Bruker-posted 3 months ago
$73,800 - $131,000/Yr
Full-time • Mid Level
UNAVAILABLE, MA
5,001-10,000 employees
Computer and Electronic Product Manufacturing
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Bruker is one of the world's leading analytical instrumentation companies enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Our high-performance products and high-value life science and diagnostic solutions are trusted by leading businesses, institutes, and scientists worldwide. Today, more than 8,500 employees at over 90 locations are working on this permanent challenge to make the world a better place. As a part of the Customer eXperience (CX) Organization, the regionally based Field Application Scientist (FAS) works closely with regional commercial counterparts to ensure customer adoption, success, and acceptance, while driving additional revenue growth for the technologies offered by Bruker Spatial Biology within the NanoString (currently nCounter, GeoMx DSP, CosMx SMI, and AtoMx SIP) and Canopy (CellScape) product lines. The main responsibilities are pre-sales engagement, customer training, and post-sales support. Bruker Spatial Biology is the market leader in the field of Spatial Biology. Our spatial technologies enable new discoveries in areas like oncology, immunology, autoimmunity, infection, and neuroscience. Spatial Biology is the new horizon in unbiased translational research; join us in the Spatial Biology Revolution!

  • Engage with new and existing customers to educate, support and train them on Bruker Spatial Biology's products and platforms.
  • In pre-sales environments, conduct seminars to educate and scientifically collaborate with customers in the planning and design of scientific projects to either support the purchase of an instrument or through partnership with an institutional/regional core lab or CRO.
  • In post-sales environments, train new customers and scientifically partner with clients in project scoping and design elements to increase product adoption and usage and participate in the cultivation of revenue generating post-sales support and consultative opportunities.
  • Conduct data analysis sessions and/or point to resources to enable regional customers to accelerate full adoption of technologies providing on-site or remote troubleshooting as needed.
  • In partnership with the Regional Commercial Team, identify opportunities through relationship building with clients to position the power and utility of Bruker Spatial Biology's technologies for their research or developmental efforts.
  • Partner closely with the Regional Commercial team in the positioning of new technologies as they are released and develop partnerships that may contribute to early access programs for these technologies.
  • Collaborate with CX Team counterparts in supporting customers and their scientific applications.
  • Contribute to the development and refinement of processes and materials used by the CX organization to improve the information and tools needed by the global team to advance the needs of our customers and to help to build a world-class customer experience organization.
  • Provide client and product feedback to internal teams as required (voice of customer).
  • Mentor and train other members of the CX Team as needed.
  • Complete administrative duties as required.
  • A Ph.D. in biomedical science or related field.
  • At least 3 years of relevant practical laboratory experience and technical expertise.
  • Focused research/academic experience in any of the following fields is highly preferred: Immunology, Immuno-oncology, Oncology, Neurobiology, Infectious Diseases, or Auto Immune Diseases.
  • Demonstrated expertise in areas including biological imaging and/or immunochemistry, gene expression, multiplex assays, protein biochemistry, flow cytometry, Next Generation Sequencing.
  • Excellent organizational and communication skills, verbal and written.
  • Experience in delivering scientific presentations to a diverse audience.
  • Ability to work in a fast-paced environment with excellent customer service skills.
  • Ability to travel regionally up to 50-75% of time.
  • Experience with (other) spatial biology technologies, multiomic data, single-cell RNA sequencing and (spatial) data analysis is a plus.
  • Experience with biostatistics and computational data analysis (using R and Python) strongly preferred.
  • An understanding of drug discovery/development process and/or immune oncology space is desirable.
  • Commercial/Industry experience is desirable (as a scientist, as an FAS, or in a sales or support role).
  • Experience with Salesforce as a CRM system is desirable.
  • 401(k) with company match
  • Employee stock purchase plan
  • Medical and dental plans
  • Life insurance
  • Short-term and long-term disability insurance
  • Employee assistance program
  • Paid time off including vacation, sick time and holidays
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