Sr. Field Application Engineer

Seyond • Sunnyvale, CA

66d

About The Position

Seyond is seeking a Senior Field Application Engineer (FAE) to join our LiDAR Solutions Engineering team and support the deployment and integration of our LiDAR-based sensing products. In this role, you'll serve as the technical bridge between customers, business development, and engineering, ensuring our products perform flawlessly in real-world conditions.

Requirements

• Bachelor's degree in Electrical Engineering, Computer Science, Traffic Engineering or related technical discipline.
• 5+ years of experience in Field Application Engineering, Embedded Systems, or Hardware/System Integration, ideally within LiDAR, sensor, traffic or related technology domains.
• Strong hardware troubleshooting and system-level debugging experience using lab equipment and diagnostic tools.
• Experience with ITS deployments and familiarity with traffic signal controllers.
• Experience with embedded Linux, network communication protocols (Ethernet, CAN, SDLC), and sensor integration.
• Demonstrated ability to analyze complex issues, identify root cause, and drive cross-functional resolution.
• Strong system documentation skills. Excellent communication and presentation skills.
• Must be comfortable working on-site with customers and in hands-on field environments.
• Willingness to travel domestically (up to 40%) for customer site visits, installations, and field support.

Nice To Haves

• Scripting or data analysis skills (Python, MATLAB, or equivalent) for debugging and performance analysis preferred.

Responsibilities

• Analyze customer's needs and train customers on LiDAR operation and system analysis.
• Develop and deliver training, technical documentation, and best practice guides for customers and partners.
• Lead customer technical reviews, acceptance tests, and pilot project evaluations.
• Act as the primary technical interface for customers, ensuring successful deployment and operation of LiDAR solutions and seamless integration with traffic signal controllers.
• Lead on-site installation, configuration, validation, and troubleshooting to ensure product performance meets customer requirements.
• Perform root cause analysis of field issues and drive resolution through collaboration with hardware, software, and product teams.
• Document all findings clearly and communicate effectively across engineering and management teams.
• Ensure field learnings are captured and shared to continuously improve product reliability and deployment efficiency.
• Translate customer feedback into actionable product insights and improvement opportunities.

Benefits

• A variety of health insurance plans
• 401(k) retirement plan
• Paid time off
• Paid parental leave
• Wellness reimbursement
• Financial contributions to your ongoing development (conference participation, training etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees