Sr. Field Application Engineer

Seyond • Sunnyvale, CA

68d

About The Position

Seyond is a leading global provider of image-grade LiDAR technology, powering a safer, smarter and more mobile world across the automotive, intelligent transportation, robotics and industrial automation sectors. Founded in Silicon Valley with strategically placed research and manufacturing facilities across the globe, Seyond is crafting LiDAR solutions that elevate autonomous driving and fuel the advancement of smart infrastructure development. Our dynamic portfolio – including ultra-long range flagship LiDAR sensor Falcon, mid-to-short range LiDAR sensor Robin and perception service software platform OmniVidi – powers automotive and ITS solutions for partners like NIO, Faraday Future, Exwayz and Hexagon. Currently, over 200,000 Falcon units are in use, and the product continues to be mass-produced today.

Requirements

• Bachelor’s degree in Electrical Engineering, Computer Science, Traffic Engineering or related technical discipline.
• 5+ years of experience in Field Application Engineering, Embedded Systems, or Hardware/System Integration, ideally within LiDAR, sensor, traffic or related technology domains.
• Strong hardware troubleshooting and system-level debugging experience using lab equipment and diagnostic tools.
• Experience with ITS deployments and familiarity with traffic signal controllers.
• Experience with embedded Linux, network communication protocols (Ethernet, CAN, SDLC), and sensor integration.
• Demonstrated ability to analyze complex issues, identify root cause, and drive cross-functional resolution.
• Strong system documentation skills.
• Excellent communication and presentation skills.
• Must be comfortable working on-site with customers and in hands-on field environments.
• Willingness to travel domestically (up to 40%) for customer site visits, installations, and field support.

Nice To Haves

• Scripting or data analysis skills (Python, MATLAB, or equivalent) for debugging and performance analysis preferred.

Responsibilities

• Analyze customer’s needs and train customers on LiDAR operation and system analysis.
• Develop and deliver training, technical documentation, and best practice guides for customers and partners.
• Lead customer technical reviews, acceptance tests, and pilot project evaluations.
• Act as the primary technical interface for customers, ensuring successful deployment and operation of LiDAR solutions and seamless integration with traffic signal controllers.
• Lead on-site installation, configuration, validation, and troubleshooting to ensure product performance meets customer requirements.
• Perform root cause analysis of field issues and drive resolution through collaboration with hardware, software, and product teams.
• Document all findings clearly and communicate effectively across engineering and management teams.
• Ensure field learnings are captured and shared to continuously improve product reliability and deployment efficiency.
• Translate customer feedback into actionable product insights and improvement opportunities.

Benefits

• A variety of health insurance plans
• 401(k) retirement plan
• Paid time off
• Paid parental leave
• Wellness reimbursement
• Financial contributions to your ongoing development (conference participation, training etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees