Sr. Field Account Manager, TPA - Hybrid in TX

UnitedHealth Group•Richardson, TX

2d•$24 - $55•Hybrid

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together This position follows a hybrid schedule with three in-office days per week. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

Insurance license as required by law or obtain upon 30 days of hire
3+ years proficiency in Microsoft Word, Excel, PowerPoint
3+ years of experience using communications and interpersonal skills (internal/external)
Broker and/or carrier experience
Ability to maintain a valid driver’s license and access to reliable transportation
Ability to travel up to 25%25 as required
Reside in TX or willing to relocate

Responsibilities

Own the service experience of customers at the field level by working with the Central Service Team and other matrix partners as required to ensure issues are resolved promptly and accurately meeting the customer’s expectations
Develop and maintain solid relationships with internal partners in Centralized Service Team to manage customer service experience
Train customers on UMR portal and reporting tools. Expand customer expertise and reliance on tools to drive usage and adoption
Maintain and provide customer information to the SAE/Analyst on service trends, wellness initiatives, and improvement opportunities, etc.
Conduct meetings with customers to identify issues/trends and analyze root causes to determine corrective action steps
Participate/support new business and finalist presentations to represent service experience, or coordinate attendees from other service-related areas to support SAE/AE
Establish and maintain solid relationships with customers and brokers to maintain persistency
Conduct enrollment meetings and customer sponsored health fairs for assigned customers (and as needed for multi-site requests from other offices)