Sr Enterprise App Analyst - Epic Optime/Anesthesia

Children's Health-posted 2 months ago

Full-time • Mid Level

Remote • Dallas, TX

5,001-10,000 employees

Hospitals

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Responsible for identifying, evaluating, analyzing, and recommending changes in support of assigned Epic applications, with a primary focus on the Epic Optime/Anesthesia suite. Responsibilities include ongoing production maintenance and troubleshooting, as well as planning, design, development, build and/or configuration of supported applications. Leads and/or coordinates system conversions, application testing, and documentation of procedures. Contributes to training design and development, assists with training delivery, provides go-live support, and serves as the primary point of contact for ongoing production support and issue resolution. Participates in the on-call/after-hours support schedule as defined within the group. May serve as Lead or Project Manager for medium to large-sized projects.

Implementation: Responsibility for evaluating project requests associated with field of expertise and/or systems supported, conducting current state assessments, requirements gathering and definition, future state design and application build activities. Responsible for leading implementation teams in planning, design, development, testing (unit, application and integrated), and deployment of projects, as well as contributing to development of associated training curriculum/program, post implementation documentation and production support services. Ensure systems design supports corporate policies and federal legislation, where applicable.
Project Management: Prepare detailed project plans. Lead Application Team in adhering to project schedules and timelines and completing projects on time and within budget. Identify and escalate issues to appropriate sponsor group, steering committee or other governing body to ensure successful implementation (on time, on budget and within scope). Responsible for facilitating change request process in relation to assigned projects. Prepare supporting documentation and present initial project requests and change requests to appropriate Change Advisory Subgroup(s).
Maintenance, Support and Troubleshooting: Monitor, acknowledge and resolve ServiceNow tickets as assigned. Coordinate software and hardware patches, service packs, and version upgrades with customer departments and System Administrator(s). Develop and maintain documentation for system procedures.
Administrative: Log hours for project-related work in the Project Portfolio Management (ServiceNow) system on a weekly basis. Utilize ALM Quality Center system for creating test cases and scripts, monitoring testing execution and providing documentation as required for production change control approval. Attend General Information Services (GIS) meetings, weekly Business Application Services team meetings, application team meetings as appropriate, and other meetings as needed.
Production Support and Maintenance: On call support (support calendar defined by Group or application suite, pager required); Ensuring the integrity, integration and stability of production system; Formulating system scope and objectives to develop or modify complex system designs; and other duties as assigned.

At least 4 years of work-related experience (required)
Project management experience (required)
Direct experience related to same or similar systems installed at Children's (required)
Four-year bachelor's degree or equivalent experience (required)
Enterprise App Analysts supporting software must demonstrate competency in software used in their role. All training and testing applicable to the role must be successfully completed and passed within 90 days of employment. Continuing education requirements must be completed and maintained for applications applicable to the role. (required)

Epic Optime certification or Epic Anesthesia certification (preferred).
If an internal candidate, 4 years of direct application experience overrides the need for a bachelor's degree or equivalent experience (preferred)

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Sr Enterprise App Analyst - Epic Optime/Anesthesia

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