Sr Engineer, Software

T-Mobile • Frisco, TX

2d

About The Position

Are you ready to join the Un-carrier movement? The Sr Software Engineer works with a team of other software engineers, network and systems engineers to design, implement, and deploy software which meet customer's requirements, scales easily, removes the limitations of traditional networking solutions, and supports deployment in highly available environments. The Sr Software Engineer actively participates in architecture and design of various software components passionate about crafting applications that leverage technologies such as virtualization, micro services, SDN, NFV, and Big Data platforms and technologies. They work on technical assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. They work on assignments requiring considerable judgment and initiative, understand implications of work and make recommendations for solutions. They normally receive little instruction on daily work, and only require general instructions on newly introduced assignments. We are a team that encourages innovation and advocates an agile and open approach, truly working and playing in the Un-carrier way!

Requirements

• Bachelor's Degree Computer Science or Engineering (Required)
• 4-7 years - Technical engineering experience.
• Strong knowledge in the following areas is desired: AI and Automation Support for AI initiatives, including VVA/Jarvis
• Languages and Scripting Python PowerShell Perl Go Java Bash SQL YAML
• Version Control and CI/CD GitLab, GitHub CI/CD pipelines (build, test, deploy automation) Git branching, code reviews, and merge workflows
• API Technologies REST and SOAP APIs JSON and XML formats Swagger/OpenAPI Backend API coding (monolithic and microservices, middleware, IVR-backend integration) Postman for API testing
• Telephony and Contact Center Solutions Cisco UCCE/ICM (Outbound Dialer, PG, AW, Logger, HDS, CUCM) , Scripting, reporting, troubleshooting Cisco Finesse (agent desktops, workflow customization) Cisco Call Manager (CUCM) IVR design and integration General telephony and telecom (call queuing, routing)
• Analytics and Reporting Aceyus (reporting and analytics platform) Acqueon (customer engagement, outbound dialing)
• Speech and Voice Technologies Voice recognition and speech synthesis (TTS) Experience with Verbio and Nuance speech applications
• Infrastructure and Operations Linux/UNIX administration Kubernetes, Docker, and cloud pod management RDP/RDM for system access
• Development Processes & Project Management Jira for issue tracking, sprint planning, and project management Agile methodologies (stories, epics, backlog refinement, estimation) Experience collaborating in Agile team environments
• Other Tools and Technologies Swagger/OpenAPI docs JSON and XML tools Administer secure, external access to internal APIs via T-Mobile API Gateway (TAG) for third-party vendors Configure authentication, access, and policy enforcement using TAG
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Technical Engineering Services - Drives engineering projects by developing software solutions; conducting tests and inspections; preparing reports and calculations. Encouraged to supervise base and associate level engineers as needed.
• Understands system protocols, how systems operate and data flows. Aware of current technology benefits. Expected to independently develop a full software stack. Understands the building blocks, interactions, dependencies, and tools required to complete software and automation work. Independent study of current technology is encouraged. Interact with system engineers to define system requirement for automation.
• Innovation - Contributes to designs to implement new ideas which apply new frameworks to improve an existing or new system/process/service.
• Review existing designs and processes to highlight more efficient ways to complete existing workload more optimally through industry perspectives.
• Understands the creation of company IPR.
• Technical Leadership - Collaborates with technical teams and utilizes system expertise to deliver technical solutions.
• Continuously learns and teaches others existing and new technologies.
• Contributes to the development of others through mentoring or in house workshops and learning sessions.
• Technology Strategy - Contributes to new and existing technology options that support business goals.
• Understands current technology that supports business goals.
• Technical Writing - Writes basic documentation on how technology works. Crafts clear documentation for new code and systems used.
• Documenting systems designs, presentations, and business requirements for consumption and consideration at the manager level.

Benefits

• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees