Sr Engineer Services Support - Phoenix, AZ

Motorola Solutions • Phoenix, AZ

101d • $80,000 - $100,000

About The Position

This dedicated role in Phoenix, AZ, focuses on the optimization and support of complex, mission-critical communication systems. At Motorola Solutions, we empower individuals to perform at their peak during critical moments. We equip firefighters with the ability to see beyond structures and provide police officers with visibility around street corners. Our work is not only deeply meaningful and impactful but also at the forefront of innovation, and we encourage you to discover more. Motorola Solutions stands as a global leader in professional mobile communication systems, boasting a rich history of technological breakthroughs and a worldwide network of deployed systems. Our core focus lies in the deployment of mission-critical digital mobile communication systems for government and public safety clients.

Requirements

• Experience with backhaul networks, including Microwave, Fiber, and MPLS routing.
• Extensive knowledge of RF systems such as transmitters, receivers, and antenna networks.
• Expert knowledge in standard telephony and dedicated data circuits, packet switching techniques, and wired communication systems (LAN/WAN).
• Capable of installing server hardware/OS and software infrastructure, and troubleshooting system/application-related issues.
• Computer literate with proficiency in MS Word, Excel, Outlook, and Google Suite.
• Must reside near the Phoenix, AZ area to be available for 24/7 rotation of support, 365 days a year.
• Legal authorization to work in the U.S. indefinitely is required.
• Must be able to obtain background clearance as required by customers.
• Must have a current, valid driver's license and a clean driving record.

Nice To Haves

• Self-motivated and self-managed to perform required duties at a distance from direct supervision.
• Able to solve customer problems quickly during stressful situations.

Responsibilities

• Provide expert technical support for specialized systems and product applications, including troubleshooting software-driven electronics, provisioning communication system infrastructure, and optimizing RF and Broadband architecture.
• Program, configure, optimize, test, and document complex communication systems.
• Perform preventative maintenance routines to ensure proper system operation, with a focus on trend analysis and documentation of results.
• Develop solutions for difficult technical problems encountered during system implementation, upgrades, or support issues.
• Team with Engineering, Project Management, and Sales personnel to effectively design, implement, optimize, and cut over advanced communication systems that meet or exceed customer expectations.
• Provide weekly reports of activities and accomplishments.
• Engage in continuous training on the latest technologies and troubleshooting techniques.
• Maintain and administer the FSO learning lab center.

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computer and Electronic Product Manufacturing