Sr Engineer, AI Modeling

T-Mobile • Frisco, TX

69d

About The Position

Our team is searching for a Sr AI Model Engineer at T-Mobile, this role is crucial in enhancing the AI models that drive our customer service automation. The position focuses on optimizing AI performance through advanced techniques such as: prompt engineering, fine-tuning, and the development of AI tools and workflows. By architecting sophisticated agentic AI systems, the Sr Engineer improves the reasoning and interaction capabilities of AI . Collaboration with cross-functional teams ensures that AI-driven enhancements are seamlessly integrated into production systems, enhancing customer interactions and satisfaction. Ultimately, we significantly contribute to the strategic advancement of T-Mobile's AI capabilities, ensuring high reliability, accuracy, and efficiency .

Requirements

• Expertise in analyzing data to derive insights and advise AI model improvements.
• Ability to troubleshoot and resolve complex technical issues related to AI systems.
• Collaborate with cross-functional teams and articulate technical concepts.
• Proficiency in documenting AI system architectures, processes, and user guides.
• Familiarity with Agile practices to adapt to rapidly changing technical requirements and environments.
• Ability to work effectively with various teams including engineering, product management, and customer service.
• Envision and execute strategies that enhance AI-driven customer service solutions.
• Innovation Creative thinking skills to develop new and innovative solutions within the AI space.
• Telecommunications Understanding of telecommunications systems and technologies to better integrate AI solutions.
• At least 18 years of age
• Legally authorized to work in the United States
• Bachelor's Degree Computer Science, Artificial Intelligence, or Related Field

Nice To Haves

• Master's/Advanced Degree Computer Science, Artificial Intelligence, or Data Science (Preferred)
• Certified Analytics Professional (CAP): Certification that endorses an individual's expertise in analytics, including the ability to transform sophisticated data into valuable insights and actions, which is crucial for optimizing AI models in customer service automation.
• NVIDIA Deep Learning AI Certification: This certification demonstrates proficiency in designing and deploying deep learning AI applications, relevant for enhancing AI model performance in sophisticated systems like customer service workflows.
• Certified Data Scientist (CDS): Certification that validates the skills required to analyze data scientifically and use it for operational improvements, which supports the development and optimization of AI tools and workflows.

Responsibilities

• Optimize AI performance through prompt engineering and fine-tuning techniques to enhance customer service automation
• Develop AI tools and workflows to support the implementation of sophisticated AI systems within customer service operations
• Architect sophisticated agentic AI systems to improve reasoning and interaction capabilities across sophisticated workflows
• Collaborate with cross-functional teams to ensure flawless integration of AI-driven enhancements into production systems
• Evaluates the reliability, accuracy, and efficiency of AI models to ensure they meet strategic objectives and customer satisfaction goals.
• Conducts ongoing research to stay updated with the latest AI technologies and methodologies applicable to customer service.
• Experience developing and optimizing AI models for customer service automation using advanced techniques such as prompt engineering and fine-tuning.
• Experience architecting and deploying sophisticated agentic AI systems to enhance reasoning and interaction capabilities in sophisticated workflows.

Benefits

• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• Employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role.
• Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year.
• Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance.
• Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees