Sr Engineer - Aftermarket Services Engineering

Medtronic•North Haven, CT

1d•Onsite

About The Position

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life This position is based in North Haven, CT within in the Robotics Surgical Technology (RST) organization and reports to the Director of Refurbishment Operations. Strong engineering knowledge, analytical skills, and hands-on experience coupled with the ability to work in a cross-functional capacity and in a fast-paced environment are critical to success in this position. This function will play a key role in growing and expanding an asset utilization strategy for the Hugo RAS platform that delivers lower cost solutions to service and maintain systems. Prior experience with operations, manufacturing, field service, and/or remanufacturing, refurbishment, aftermarket, or overhaul is highly desirable. Candidates with this experience should ensure it is clearly highlighted in their work history. In this role, you will be responsible for ensuring that root cause failures are correctly identified along with ensuring that proper actions are taken to remedy failure modes and documented accordingly. Development of processes for testing, rework, repair, and disposition of returned products will be a required element of this function along with collaboration of cross-functional personnel from engineering, manufacturing, quality, field service, and supply chain. Responsibilities may include the following and other duties may be assigned. TECHNICAL SPECIALIST CAREER STREAM: An individual contributor with responsibility in our technical functions to advance existing capabilities/technology or introduce new capabilities/technology centered around advancing solutions for aftermarket services and returned asset management. Formulates, delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent developing and/or delivering initiatives related to supporting asset management of returned capital equipment while adhering to policies, using specialized knowledge and skills. DIFFERENTIATING FACTORS Autonomy: Seasoned individual contributor. Works independently under limited supervision to determine and develop approach to solutions that support . Coaches and reviews the work of lower level specialists; may manage projects / processes. Organizational Impact: May be responsible for entire projects or processes within job area. Contributes to the completion of work group objectives, through building relationships and consensus to reach agreements on assignments. Innovation and Complexity: Problems and issues faced are difficult, and may require understanding of multiple issues, job areas or specialties. Makes improvements of processes, systems or products to enhance performance of the job area. Analysis provided is in-depth in nature and often provides recommendations on process improvements. Communication and Influence: Communicates with senior internal and external customers and vendors. Exchange information of facts, statuses, ideas and issues to achieve objective, and influence decision-making. Leadership and Talent Management: May provide guidance, coaching and training to other employees within job area. May manage projects, requiring delegation of work and review of others' work product.

Requirements

Requires a Bachelor's degree and minimum of 4 years of relevant experience OR Master's degree with a minimum of 2 years relevant experience OR PhD with 0 years relevant experience.
Relevant experience must include working with complex electromechanical systems.
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Nice To Haves

Experience in the medical device industry or other regulated fields is preferred.
Experience in leading and serving in a technical role that includes performing failure analysis, root cause corrective action, and validation activities is highly desired.
Experience with a wide variety of software packages for product and service management (i.e., SAP, Agile, ServiceMax, Salesforce) is preferred.

Responsibilities

Perform troubleshooting, repair, and functional testing on large electromechanical capital equipment/systems to ensure full functional performance before shipment to customers.
Test, troubleshoot, calibrate, adjust, diagnose, and maintain equipment, components, devices, and systems while setting up and operating machines, equipment, and fixtures required for repair and testing processes.
Perform and lead change management activities, configuration control, and implementation of design change updates along with completing necessary equipment and process validations.
Assist with the research, creation, and implementation of solutions for tooling and fixtures to help drive improvement in operational efficiency and throughput for aftermarket services.
Support laboratory activities such as crating and uncrating high-level assemblies, spare parts handling, and other assigned operational tasks.
Serve as a subject matter expert in support of Class III medical devices, analyzing product failures, performing troubleshooting, identifying root causes, and verifying corrective actions.
Lead and support failure investigations in cross-functional, multi-site environments while using data and statistical techniques to provide evidence-based root cause conclusions.
Drive complex experiments and testing on existing products to investigate a wide variety of failure modes, analyze results, recommend improvements, produce reports, and train or coach employees on advanced procedures and root cause analysis methods.

Benefits

Medtronic offers a competitive Salary and flexible Benefits Package
We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)