Sr. Electronic Communications Specialist

Stephens Default•Little Rock, AR

12d

About The Position

The Electronic Communications Specialist is responsible for all aspects of electronic communication mediums including E-mail systems, Instant Messaging systems, and message routing. Other responsibilities for this role are to manage and support a hybrid Microsoft infrastructure. Candidate should possess a working knowledge of Microsoft Azure infrastructure and O365 services.

Requirements

Bachelor's degree in a related field.
4+ years of related experience and/or training.
Equivalent combination of education and experience.
Microsoft Exchange experience required.
Active Directory/Entra and O365 Management.
Advanced understanding of SMTP, X400, X500, SIP, DNS, WINS required.
Multi-platform operating systems experience required - advanced knowledge of Microsoft Windows platform and basic knowledge of Linux required.
General network administration skills.
Advanced understanding of Virtualization technologies.
Intermediate understanding of network security protocols.
Powershell Scripting
Excellent verbal, written and organizational skills and strong attention to detail.
Self-motivated with the ability to work independently in a fast-paced environment.
Ability to prioritize and handle multiple tasks simultaneously.
Analytical, critical thinking and problem-solving skills with the ability to determine the appropriate action.
Process management skills.
Establish and maintain effective working relationships at all levels of the organization.
Proficient in Microsoft Office Suite or similar software, with the ability to learn and utilize industry specific software as required.
Ability to maintain confidentiality.
Demonstrated reliability in attendance and work performance.

Nice To Haves

Industry acknowledged certification strongly preferred MCSE/MCSA/RHCE.

Responsibilities

Manage the enterprise Microsoft Exchange environment and supporting email security systems.
Manage Microsoft Entra and on-premise Active Directory components.
Must possess the ability to work in a hybrid Microsoft Azure environment to manage user accounts and groups, group policy objects, permissions, synchronization, reporting and licensing.
Ensure proper change management procedures are followed regarding the installation and testing of all upgrades and enhancements for email & IM systems.
Maintain best practices, troubleshoot problems and take corrective action on a timely and effective basis.
Provide technical support to internal and external users.
Stay updated with the latest O365 and Azure functionality.
Must be able to work a flexible work schedule that may include nights, weekends, and holidays.
Highly motivated and requires little assistance to perform duties.
Serve as a mentor to Level I support staff.
Monitor systems for optimal operation and performance.
Respond to events and resolve issues.
Escalates to management after developing a detailed description of issues including, but not limited to known failure points and a hypothesis for root cause.
Solve issues in an independent, collaborative manner utilizing available resources in-house and vendor provided.
Develop and maintain documentation on systems.
Other duties as assigned by management.