Sr. EHR Provider Specialist

Adventist Health • Saint Helena, CA

279d

About The Position

Located in the metropolitan area of Sacramento, the Adventist Health corporate headquarters have been based in Roseville, California, for more than 40 years. In 2019, we unveiled our WELL-certified campus - a rejuvenating place for associates systemwide to collaborate, innovate and connect. Whether virtual or on campus, Adventist Health Roseville and shared service teams have access to enjoy a welcoming space designed to promote well-being and inspire your best work. Job Summary: Serves as a strategic business partner to providers and clinic operations leadership and staff in identifying gaps and solutions to both small and large scale initiatives. Serves as a resource in identifying training and resource needs of providers and clinic staff, and providing at-the-elbow EHR/application support. Implements and supports applications and workflow processes, both site-specific and enterprise wide, and ensures effective application practices for the provision of quality patient care. Manages key metrics ensuring quality management for clinical systems and workflow. Assesses and revises clinical workflow for increased operational consistency, identifies provider and clinic staff training needs and formalizes training programs to support quality and efficiency.

Requirements

• Associate's/Technical Degree or equivalent combination of education/related experience: Required
• Bachelor's Degree: Preferred
• Five years' experience: Preferred

Responsibilities

• Key point of user contact and customer service and is accountable for user satisfaction.
• Identifies possible process improvement recommendations from provider and clinic staff feedback.
• Provides front line triage analysis of clinical application/technical issues including testing and sampling of reported problems.
• Escalates issues outside area of expertise to appropriate resources, including the Provider EHR Educators and Champions.
• Provides assessment and feedback for new system build and acquisition activity.
• Coordinates analysis of documentation and workflows in departments, and designs/redesigns system components to support appropriate workflows.
• Assists in analyzing existing methods and developing alternatives to increase operations and production efficiency.
• Performs needs assessment for complex workflows, customers, and/or clinical areas.
• Analyzes and documents reporting needs of end users.
• Identifies potential process- and/or department-specific risks and assist in strategies to mitigate or resolve them.
• Researches, identifies and develops best practice standards.
• Develops initiatives to support change management within impacted departments across the enterprise.
• Develops and monitors measurements of process improvements, including those enabled by standardized workflows.
• Identifies potential areas where policies/procedures require development or change.
• Develops and follows project work plans.
• Leads project meetings and works cooperatively with team members to coordinate assigned duties with the overall program and related projects.
• Researches, documents, and facilitates resolution to issues reported by end-users.
• Tests clinical software per checklist guidelines and develops test scenarios.
• Collaborates with technical teams to define hardware/network requirements and to research and problem-solve technical issues.
• Presents training to a variety of audiences.
• Ensures that system documentation is current and available to the customer and that customers are educated as to where to find it.
• Periodically assesses how users are progressing with their use of clinical applications and assist with optimization training to further develop user proficiency, efficiency, and satisfaction.
• Leads optimization activities to ensure staff effectively use the systems.
• Leads various user group meetings.
• Performs other job-related duties as assigned.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: Associate degree