Sr EHR Applications Analyst A

University of Rochester•City of Rochester, NY

About The Position

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Responsibilities: Recommends, plans, evaluates and translates clinical practice, operations, policy and procedures into electronic content and workflows. Configures the electronic health record system to improve operations, standardize processes, gain workflow efficiencies and improve patient care. Assists with leading tasks, ensuring timelines are met, collaborating with management regarding process improvements, efficiencies and system innovations and providing guidance and technical and operational expertise to other team members.

Requirements

Associate's degree and 3 years of relevant experience required
Or equivalent combination of education and experience
Strong attention to detail required
Ability to develop creative solutions to complex problems, and develop critical thinking skills required
Solid technical aptitude and an understanding of computer systems and IT functions.
Skilled in using Microsoft software, specifically Office and SharePoint required
Excellent leadership, communication (verbal and written), presentation, analytical and problem solving skills required
EPIC - EPIC Certification within 1 year required

Nice To Haves

Bachelor's degree preferred
1 year of experience in a supervisory capacity preferred
Clinical, technical or administrative experience in a healthcare setting preferred

Responsibilities

Plans, analyzes, designs, implements, tests, debugs and maintains electronic health record (EHR) software applications.
Collaborates with the project team, subject matter experts, training and technical teams to effect system changes that reflect an in-depth understanding of the business and end user requirements, while also considering impact to integrated components and standardization.
Leads in-depth analysis of workflows, data collection, report details and other technical issues associated with EHR software.
Collaborates and uses critical thinking skills to identify potential problems prior to them occurring based on trends or data.
Acts as a resource for team members.
Identifies barriers to project completion and communicates needs with Manager and others as appropriate.
Leads the review of requested enhancements while demonstrating expert application-specific skills.
Prioritizes and implements requested changes to the system.
Maintains system integrity.
Provides solutions or leads resolution of end user system issues or conflicts for points of integration while applying a broad knowledge of application, workflow and integration.
Participates in the upgrade process and ensures necessary build, testing and education is coordinated as appropriate.
Mentors team members.
Identifies and resolves complex issues.
Promotes and participates in and/or maintains standardization of system build, including following naming and numbering conventions, security classifications, database and spreadsheets for the system build and change control.
Adheres to organizational policies and procedures.
Builds relationships and effectively communicates with the project team, key stakeholders and physician practices as required.
Provides guidance to support end-users to enhance the use of EHR system.
Mentors customers and others on the team, including precepting other staff.
Works collaboratively with operational governance groups or similar customer representatives to improve the system.
Represents the team at the department and customer level.
Other duties as assigned.