Sr. E-Commerce Sales Specialist

Comfort Research LLC  • Grand Rapids, MI

378d • Hybrid

About The Position

The Senior E-commerce Sales Specialist is responsible for driving online sales through product page optimization across the retail.com channel. This includes developing and executing content strategies, managing publishing and updates, conducting A/B testing to improve performance, monitoring star ratings and reviews, and implementing sampling initiatives to enhance customer feedback. The role also focuses on increasing product availability and visibility to deliver a seamless online shopping experience.

Requirements

• 2-4 years of experience in Marketing/Digital Marketing, Sales, or Media Strategy & Operations.
• Bachelor's Degree or Equivalent required.
• Experience working with e-commerce channels preferred.
• Experience working with a PIM, preferably Salsify.
• Ability to speak, read, and write fluent English.
• Ability to prioritize and work efficiently.
• Excellent communication skills.
• Ability to establish priorities and proceed with objectives with minimal direction.
• Ability to solve complex problems independently.
• Highly proficient in Microsoft Office Suite & Power BI (Excel, PowerPoint, Teams).
• Ability to be a self-starter, work independently and in a team environment.

Responsibilities

• Demonstrate the Core Values of Comfort Research in daily execution of tasks and interactions with others.
• Lead Salsify relationship, management, and further development.
• Own relationship with review sampling partner.
• Deliver on new item launch checklist and timelines.
• Act as a content subject matter expert (SME) for omnichannel.
• Collaborate with the Marketing and Creative Teams to optimize assets.
• Complete content scorecards and measurement assessments to track progress.
• Drive findability through SEO initiatives.
• Measure and report on product page traffic, conversion, returns, and page rank.
• Maintain and analyze in-stock and buy-box reporting to improve product availability.
• Manage content optimization priorities based on return versus resources required.
• Manage the business relationship and P&L for any assigned emerging accounts.
• Support operations and customer service as needed.
• Support the Sales team in shared goals and initiatives.
• HAVE FUN!
• Other duties as assigned by leadership.

Benefits

• Generous Paid Time Off (PTO) plan that begins accruing upon hire for eligible Ambassadors
• Culture Awards program with opportunities to win cash prizes or extra PTO in addition to company-wide recognition
• Several paid holidays throughout the year
• Hybrid work environment
• Employee Assistance Program
• Growing family bonus & extra PTO for new parents
• Referral Bonus program
• 401(k) program with generous company match
• A variety of health insurance plans to choose from with company contributions to premiums
• Dental, vision, and other ancillary insurance coverages available
• Company-paid Short-Term Disability coverage
• Company-paid Life Insurance policy
• Free product allowances & product discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Furniture and Related Product Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees