CrowdStrike-posted 2 months ago
$100,000 - $155,000/Yr
Full-time
Remote • Sunnyvale, CA
Professional, Scientific, and Technical Services

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed — we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

  • Lead efforts involving the monitoring of key internal services and incident teams, as well as escalation and alerts to our crisis team(s).
  • Champion best practices of the DOC Playbook through the entire DOC team.
  • Guide the implementation, continuous improvement and documentation of new and existing policies, procedures and processes for the DOC.
  • Develop, configure, and manage alerting systems to promptly identify and alert relevant parties to emerging issues.
  • Facilitate crisis team assessments or activations through rapid situational awareness to incident coordinators.
  • Continuously monitor internal IT and product-related incidents using various tools and platforms.
  • Maintain clear and concise communication during incidents, providing regular updates to stakeholders.
  • Collaborate with cross-functional teams to support root cause analysis of complex issues.
  • Document and maintain standard operating procedures for DOC response and escalation processes.
  • Coordinate and escalate issues to appropriate teams and stakeholders as needed.
  • Participate in post-incident reviews and contribute to the development of preventive measures.
  • Stay up-to-date with industry trends and best practices in all-hazards operations center operations and technologies.
  • Identify opportunities for improving monitoring and alerting systems and processes.
  • Generate regular reports on tracked incidents, assessments, and status.
  • Provide insights and recommendations based on incident analysis and trends.
  • Maintain detailed and accurate incident logs and documentation.
  • Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
  • Minimum of 6 years of experience in Digital Operations Center (DOC) or similar environment like NOC or IT Operations.
  • Proven experience with maintaining a common operating picture with existing monitoring tools and situational awareness dashboards.
  • Strong understanding of network protocols, systems, and infrastructure.
  • Strong communication and interpersonal skills.
  • Ability to work effectively under pressure and manage multiple priorities.
  • Proficiency in scripting languages (e.g., Python, Bash), AI Ops is a plus.
  • Familiarity with ITIL practices and frameworks is desirable.
  • Familiarity with incident command system (ICS) principles and best practices in the technology industry.
  • Excellent problem-solving and analytical skills.
  • Relevant certifications such as CCNA, CCNP, or equivalent are preferred.
  • Ability to work in a high-stress, fast-paced environment.
  • Remote-friendly and flexible work culture.
  • Market leader in compensation and equity awards.
  • Comprehensive physical and mental wellness programs.
  • Competitive vacation and holidays for recharge.
  • Paid parental and adoption leaves.
  • Professional development opportunities for all employees regardless of level or role.
  • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections.
  • Vibrant office culture with world class amenities.
  • Great Place to Work Certified™ across the globe.
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