Sr. DITA Information Architect (Remote)

CrowdStrike

385d • $135,000 - $225,000 • Remote

About The Position

The Senior Information Architect at CrowdStrike is responsible for designing and producing DITA XML content models, ensuring that documentation serves as a strategic asset. This role involves implementing scalable content architectures, collaborating with various stakeholders, and enhancing content reuse strategies to optimize user experience and efficiency in documentation delivery.

Requirements

• Significant experience as a DITA Information Architect, focusing on customer-facing product documentation.
• Proven DITA XML expertise with a strong understanding of information architecture principles.
• Experience managing content for large, complex documentation sets from both a technical writing team and outside contributors.
• Significant experience with at least one industry-standard Component Content Management System (CCMS).
• Familiarity with the Oxygen XML Editor for authoring and maintaining DITA content.
• Familiarity with the DITA Open Toolkit (DITA-OT) for publishing DITA content.
• Excellent communication, collaboration, and project management skills.
• Ability to work in a fast-paced environment, prioritizing multiple projects and deadlines.
• Experience with XML, XSLT, CSS, and Markdown.
• Certification or equivalent experience in DITA, technical writing, or a related field.

Nice To Haves

• Cybersecurity industry experience.
• Background in documentation transformations and content migrations.
• Knowledge of semantic web technologies, such as RDF and OWL.
• Experience with Content Delivery Platforms (CDPs).
• Familiarity with Software Development Lifecycle (SDLC) methodologies and version control systems.
• Familiarity with large learning models (LLMs) and natural language processing (NLP) concepts.
• Experience with data analytics and metrics tools.
• Experience partnering with a localization team.

Responsibilities

• Implement an architecture that supports a scalable and sustainable content model following DITA specifications.
• Collaborate with technical writers, documentation managers, content strategists, taxonomists, product managers, and other stakeholders to ensure information architecture meets business needs.
• Define workflows for content creation, review, and publishing processes.
• Partner with the content publishing team to optimize taxonomy and metadata structures within an online web portal.
• Develop and optimize schemas and tools to align the content model with company objectives.
• Enhance content reuse strategies to minimize duplication and maximize efficiency.
• Occasionally develop user-facing content and contribute to content strategy projects as needed.
• Drive content quality and consistency in collaboration with colleagues.

Benefits

• Remote-first culture
• Market leader in compensation and equity awards
• Competitive vacation and flexible working arrangements
• Comprehensive and inclusive health benefits
• Physical and mental wellness programs
• Paid parental leave, including adoption
• A variety of professional development and mentorship opportunities
• Offices with stocked kitchens for innovation and collaboration

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed