Sr Dispatcher (Ready Logistics)

Cox Communications•Mount Juliet, TN

8d•$21 - $32•Hybrid

About The Position

This is a hybrid position, with one day per week (in-office) required. Applicants must live within 50 miles driving distance of a Manheim Auto facility. Job Responsibilities: Facilitates the transport of customer vehicles to and from auction sites and other areas. Contacting customers to determine vehicle availability and condition, Scheduling vehicle pick-up and delivery with customers and transporters Assisting with reconciliation of transporter related issues Notifying customer account representatives and transporter of vehicle transportation related issues Monitoring and reporting on customer and transporter performance. Compiles vehicle transportation related data and generates routine reports. Follows job related duties as directed by supervisor. Coordinates transportation of vehicles by contacting carriers in the company’s established network. Builds and maintain positive working relationships with network carriers. Tracks shipment / delivery information, resolving problems as they arise; problems may include missing vehicles, damaged vehicles, and late arriving vehicles. Escalates complex or difficult to solve issues according to established escalation procedures. Proactively locates new carriers to join the Cox network Audits carrier performance over time, identifying systemic issues and working with carrier representatives to resolve. Addresses customer and other transport issues escalated from team members, customers, carrier representatives or other stakeholders. Communicates and collaborates with internal partners to solve problems and ensure customers’ needs are met. Provides advice and coaching for less experienced team members. Clearly communicates broader organizational objectives and the team’s role/impact. Assists with other duties as assigned.

Requirements

High School Diploma/GED and 5 years’ experience in a related field.
the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience
7 years’ experience in a related field.
Proficient in Microsoft Outlook, Word and Excel
Strong analytical, communication and interpersonal skills
Proven ability to make decisions
Customer service skills
Strong problem solving and innovative thinking skills.
De-escalation skills are required, and flawless follow-up abilities are a must.
Comprehensive knowledge of regulations impacting daily operations. (DOT – national and state)
To be employed in this role, you’ll need to clear a pre-employment drug test.
Applicants must live within 50 miles driving distance of a Manheim Auto facility.

Nice To Haves

Previous auto transportation/logistics experience strongly preferred

Responsibilities

Facilitates the transport of customer vehicles to and from auction sites and other areas.
Contacting customers to determine vehicle availability and condition
Scheduling vehicle pick-up and delivery with customers and transporters
Assisting with reconciliation of transporter related issues
Notifying customer account representatives and transporter of vehicle transportation related issues
Monitoring and reporting on customer and transporter performance.
Compiles vehicle transportation related data and generates routine reports.
Follows job related duties as directed by supervisor.
Coordinates transportation of vehicles by contacting carriers in the company’s established network.
Builds and maintain positive working relationships with network carriers.
Tracks shipment / delivery information, resolving problems as they arise; problems may include missing vehicles, damaged vehicles, and late arriving vehicles.
Escalates complex or difficult to solve issues according to established escalation procedures.
Proactively locates new carriers to join the Cox network
Audits carrier performance over time, identifying systemic issues and working with carrier representatives to resolve.
Addresses customer and other transport issues escalated from team members, customers, carrier representatives or other stakeholders.
Communicates and collaborates with internal partners to solve problems and ensure customers’ needs are met.
Provides advice and coaching for less experienced team members.
Clearly communicates broader organizational objectives and the team’s role/impact.
Assists with other duties as assigned.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

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