SR Dispatcher

Hercules Holdings•Warren, MI

1d•Onsite

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Hercules Concrete is currently seeking a Dispatcher to work out of our corporate office in Warren, MI. We're looking for someone that is a highly motivated and driven individual on the quest for a challenge. In this role, the Dispatcher works hands-on coordinating concrete delivery operations to ensure overall safety, quality, efficiency and profitability. If you love a challenge and are looking for a rewarding career, the Dispatcher opportunity in Warren may be right for you! Hours: 8am - 6pm, M-F, Occasional Saturdays incentivized at $50/hour The ideal candidate will have: 2+ years’ experience in concrete dispatching. An understanding of QC/QA for the ready mix concrete industry. Knowledge of concrete production equipment, processes, and maintenance programs. Excellent organizational skills, and is able to prioritize tasks and delegate when appropriate. The ability to use multiple forms of communication such as multi-line telephone system, mobile phones, two-way radios, emails, and other forms of communication methods. The ability to multi-task while being detail oriented. Strong analytical and problem solving skills. Union contract knowledge. Excellent written and verbal communication skills Authoritative figure who will lead drivers daily Duties include, but are not limited to: Answers incoming calls from our plants, our drivers, and our customers. Utilizing maps (on the computer) to execute directions accurately and selecting the most efficient route possible. Process information from drivers in the field, the sales team, and our customers to make sure everyone is on the same page. Efficiently schedule drivers to meet production demands. Balancing driver hours to assure productivity and customers’ needs are met while ensuring compliance with applicable DOT laws. Maintaining radio contact and or phone contact with drivers. Assist with driver recruiting and retention. Must be willing to work long hours and weekends during the peak season (there is a lucrative incentive for weekend work) As a Dispatcher, you will be responsible for providing quality customer service. Perform other duties assigned, or assist others in their duties as needed. This is an excellent opportunity to enter into a supervisory position, or get into an expanding company that will allow you to showcase your skills and reward you accordingly. Our company values a positive attitude and the mindset of a winner. This position offers a competitive salary and benefits package, 401(k), paid vacation, and life insurance. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! We provide ready-mix concrete to Metro Detroit. We coordinate the best solutions to fulfill your ready-mix needs. Our focus is on delivering a high-quality product that will stand the test of time. Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in working on our team!

Requirements

2+ years’ experience in concrete dispatching.
An understanding of QC/QA for the ready mix concrete industry.
Knowledge of concrete production equipment, processes, and maintenance programs.
Excellent organizational skills, and is able to prioritize tasks and delegate when appropriate.
The ability to use multiple forms of communication such as multi-line telephone system, mobile phones, two-way radios, emails, and other forms of communication methods.
The ability to multi-task while being detail oriented.
Strong analytical and problem solving skills.
Union contract knowledge.
Excellent written and verbal communication skills
Authoritative figure who will lead drivers daily

Responsibilities

Answers incoming calls from our plants, our drivers, and our customers.
Utilizing maps (on the computer) to execute directions accurately and selecting the most efficient route possible.
Process information from drivers in the field, the sales team, and our customers to make sure everyone is on the same page.
Efficiently schedule drivers to meet production demands.
Balancing driver hours to assure productivity and customers’ needs are met while ensuring compliance with applicable DOT laws.
Maintaining radio contact and or phone contact with drivers.
Assist with driver recruiting and retention.
Must be willing to work long hours and weekends during the peak season (there is a lucrative incentive for weekend work)
As a Dispatcher, you will be responsible for providing quality customer service.
Perform other duties assigned, or assist others in their duties as needed.