Sr Dispatcher

First Student Inc • Brooklyn, NY

36d • $28

About The Position

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer. At First Student, our Dispatchers are a constant reflection of our company's commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line. At First Student, we are proud to offer: Tremendous Career Advancement Opportunities due to a strong presence across North America Positive and rewarding work environment

Requirements

• High School diploma or equivalent. Appropriate vehicle license preferred.
• 5-7 years experience.
• Basic knowledge of radio dispatch equipment, excellent communications and customer service skills.
• Ability to work under time constraints and deadlines.
• Problem solving and analytical abilities.
• Previous terminal operations, dispatch, or driver experience.
• Good computer skills

Responsibilities

• Oversees all routing and scheduling of buses; dispatch buses and provide timely and accurate route and passenger information to drivers on route. Reviews route change requests with drivers and submits appropriate paperwork for approval. Maintains an appropriate log to record the date of submission, change number and who the change was submitted to.
• Monitors sign-in and sign-out times for each route and submits requests for changes as necessary. Adjusts route hours as necessary to ensure productivity and reduce overtime.
• Demonstrates and promotes "Safety First" culture at the location. Responsible to broadcast daily safety messages during A.M. and P.M. route times. Works with the location safety personnel to develop meaningful safety messages.
• Assigns drivers and, when necessary, monitors to routes. Where a "Bid" process is used, the dispatcher is responsible for posting routes and overseeing the "Bid" process.
• Ensures that all routes (both AM and PM) are properly "dry" run prior to the start of service.
• In the event that FIRST STUDENT, INC. is required to establish routes for a school district, this information shall be efficiently compiled, written, and submitted to the district officials within the time frames specified.
• Responsible for opening or closing the location, check the answering service for messages and receive calls from any drivers who will not be at work. Tracks daily attendance and communicates issues to the manager.
• Accurately updates daily dispatch log including the status of vehicles and replacements, open routes, sub driver assignments and other on-going operations items. Record all late buses, breakdowns and accidents on the dispatch log. Information recorded will include time of occurrence, location of bus, route affected, bus involved and a detailed description of what steps are being taken to resolve the problem.
• Collect all pre-trip inspection reports from drivers. Inspection reports will be documented, dated, and filed. Vehicles (buses) needing repairs shall be reported to the service department. Responsible for working with the Shop Manager with respect to scheduling buses for preventive maintenance (P.M.) service(s), reporting breakdowns, and discussing driver concerns regarding the fleet.
• Shall assist in answering the telephone per telephone Standards and provide follow-up to questions or inquiries.
• Performs other tasks as assigned.

Benefits

• Competitive Pay of $28/HR
• Competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.
• Professional Advancement
• Extensive Training
• Diversity & Inclusion
• Community Service & Impact

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Transit and Ground Passenger Transportation
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees