Sr Director, User Experience - Acton, Mass. or San Diego, CA (Hybrid)

Insulet-posted 3 months ago
$236,175 - $354,262/Yr
Full-time • Senior
Hybrid • San Diego, CA
1,001-5,000 employees
Miscellaneous Manufacturing
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Insulet is seeking a visionary and strategic Senior Director of User Experience to lead our User Experience Center of Excellence, driving enterprise-wide innovation across onboarding, support, sales, marketing and non-device experiences. This role will shape the future of user engagement for healthcare providers, individuals managing type 1 and type 2 diabetes, and internal teams supporting our award-winning Omnipod platform and emerging drug delivery solutions. As a key member of the UX leadership team, you will define and execute long-range strategies, champion user-centric design, and ensure regulatory alignment across global initiatives pertaining to E2E. You will collaborate closely with executive leadership, marketing, product management, and engineering to translate deep user insights into differentiated, scalable experiences that deliver measurable business impact.

  • Lead the development and execution of a multi-year UX strategy that aligns with Insulet's business objectives, user needs, and innovation roadmap.
  • Partner with franchise leadership, marketing, product, and engineering to embed UX into strategic planning and product development lifecycles.
  • Create world-class experiences across platforms and geographies through scalable design systems, inclusive design practices, and robust research methodologies.
  • Establish a unified design language that supports consistency and adaptability across digital touchpoints and regional markets.
  • Define and monitor UX Objectives and Key Results and Key Performance Indicators to measure user experience and satisfaction.
  • Establish a comprehensive UX measurement framework that links design outcomes to business metrics such as customer retention, NPS, onboarding success, and support resolution rates.
  • Implement real-time analytics and feedback loops to continuously assess user behavior, sentiment, and engagement across digital and service touchpoints.
  • Represent UX at the senior leadership level, reconciling stakeholder priorities and advocating for end-to-end experience excellence.
  • Build strong relationships with executive stakeholders across marketing, product, engineering, and clinical teams.
  • Mentor and grow a high-performing team of UX leaders and practitioners, fostering a culture of innovation, accountability, and continuous learning.
  • Ensure all UX initiatives meet regulatory requirements and internal governance standards.
  • Deep expertise in Cognitive Science, Human-Computer Interaction, Psychology, Design, or related field (e.g., Bachelor's, Master's or PhD degree).
  • 15+ years of progressive UX leadership experience, including strategic oversight of multi-platform ecosystems.
  • Proven success in regulated industries, preferably medical devices or healthcare technology.
  • Demonstrated ability to lead global initiatives and influence cross-functional teams at the executive level.
  • Strategic thinker with a bias for action and measurable outcomes.
  • Comfortable navigating ambiguity and driving clarity across diverse teams.
  • Passionate advocate for inclusive design and user empowerment.
  • Thrives in a high-accountability, innovation-driven culture.
  • Competitive salary range of $236,175.00 - $354,262.50.
  • Opportunities for career development and growth.
  • Innovative work environment focused on user experience and healthcare solutions.
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