Sr. Director Technology Optimization

Hims & Hers

4d

About The Position

We are seeking a visionary and strategic Sr. Director Technology Optimization to lead the transformation of our Clinical and Customer Operations. You will be a senior member of the leadership team, responsible for driving the strategy and execution for a critical segment of our operational technology. This role requires a blend of deep technical expertise, strategic thinking, and a proven ability to lead teams. You will work closely with leadership across engineering, data science, clinical, and business functions to turn a bold vision into a portfolio of impactful, scalable, and ethical AI solutions that drive significant business growth and help our customers feel great.

Requirements

• A Bachelor's Degree in Computer Science, Data Science, Engineering, or a related technical field; an advanced degree (MBA, PhD) is preferred, but not required.
• 10+ years of product and technology experience, with at least 5 years in a people management role leading technical teams.
• Exceptional strategic and business acumen, with experience translating high-level business objectives into a clear, investable product strategy that drives measurable results.
• Outstanding communication, influence, and executive presence, with a demonstrated ability to align and inspire senior leadership and cross-functional teams.
• Proven success in building and leading high-performing product management teams in a fast-paced environment.
• A deep passion for leveraging technology to solve complex problems, improve healthcare outcomes, and deliver exceptional customer experiences.

Nice To Haves

• Experience in healthcare, telehealth, or other regulated industries is preferred.

Responsibilities

• Build, lead, and scale a high-performing team of technology professionals, including hiring, mentoring, and developing senior talent.
• Define and own the product vision, strategy, and multi-year roadmap for your specific area.
• Act as a key thought leader on technology and AI product innovation, influencing senior leadership on investments and strategic direction for your domain.
• Drive the end-to-end execution of your team's product portfolio, establishing processes and standards that ensure the delivery of high-quality, impactful solutions.
• Foster a culture of deep customer empathy, data-driven decision-making, and rapid experimentation to accelerate learning and innovation.
• Partner with senior leaders across the company to ensure strategic alignment and resource allocation for your team's technology priorities.
• Establish and champion a robust framework for the ethical and responsible development of AI, ensuring fairness, transparency, and patient privacy are at the core of your products.

Benefits

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• 401k benefits with employer matching contribution
• Offsite team retreats

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 11-50 employees