Sr. Director, Technology Development & Business Operations

Docusign•Seattle, WA

55d•$218,200 - $373,525•Hybrid

About The Position

We are looking for an extraordinary Sr. Director of Technology Development & Business Operations. This leader will oversee a high-impact Program Management Office (PMO), responsible for managing complex, cross-functional initiatives and ensuring that projects align with business objectives and are delivered on time and within budget. Together with the Technology leadership team, you will play a critical role to unlock the potential of the entire organization by introducing strong operating rhythms, revenue optimization programs, and new ways of working. This is a highly visible role that serves as an enabler of Product Technology to drive revenue and efficiency for Docusign, and requires excellent communication, project management, and leadership skills. This position is a people manager role reporting to the Chief Technology Officer.

Requirements

15+ years of professional experience, including 7 years in leadership roles within the high-tech industry
10+ years of experience working directly with engineering teams
5-10+ years of experience in engineering, technical program management, or related fields
Proven track record of driving strategic initiatives and delivering results in fast-paced environments
Demonstrated ability to handle confidential information with discretion and integrity

Nice To Haves

Strong bias for action with the ability to manage multiple priorities simultaneously
Strong program management skills, with a focus on planning, execution, and stakeholder alignment
A proactive, self-driven approach with demonstrated ability to work independently and take initiative on new projects and challenges
Exceptional relationship-building and communication skills
Outstanding presentation skills
Strong academic track record, preferably with a graduate degree

Responsibilities

Foster cross-functional collaboration and communication, facilitating the flow of information and ensuring alignment across departments and teams to break down silos and promote a culture of teamwork
Facilitate planning, prioritization, and execution of strategic initiatives within Technology and Engineering, ensuring alignment with business goals and timelines
Lead and scale a ~40 person global organization spanning TPM, Tech & Business Operations, and an India-based delivery hub
Lead and develop a team of program and project managers, providing mentorship, guidance, and opportunities for growth to ensure high team engagement and performance
Collaborate closely with product, engineering, and business leaders to translate technical and operational goals into actionable projects and deliverables
Design and maintain administrative systems to support efficient decision-making, timely follow-up, and seamless execution of organizational priorities
Manage critical projects end-to-end, from ideation to implementation, ensuring timely delivery, high-quality outcomes, and alignment with business objectives
Collaborate closely with product, engineering, and business leaders to translate technical and operational goals into actionable projects and deliverables
Dive deep into data and metrics to drive and influence decisions, maintaining a strong connection to operational and technical details
Create, track, measure, and monitor KPIs and OKRs to evaluate performance and drive accountability across teams
Build and maintain internal and external relationships to support strategic initiatives and enhance organizational impact
Prepare and present executive-level briefings on program and project performance, providing insights and recommendations for decision-making

Benefits

Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
Stock: This role is eligible to receive Restricted Stock Units (RSUs).
Global benefits provide options for the following:
Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

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