Sr. Director, Strategic Relationship Management - Merchant

Early Warning Services • New York, NY

298d • $350,000 - $395,000 • Hybrid

About The Position

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment. Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship. Do you want to help reimagine digital wallets and checkout? Paze is reinventing digital checkout with a wallet and payment solution offered by financial institutions for online and mobile transactions. We're changing the game by solving challenges in e-commerce, providing a convenient and secure way for consumers and merchants to transact. Paze is operated by Early Warning Services, a financial services technology leader, that has been empowering and protecting consumers, small businesses, and the U.S. financial services ecosystem with cutting-edge fraud and payment solutions for more than three decades. EWS is the company behind Zelle, and now we are building and scaling Paze. If this energizes you, apply now to join the team!

Requirements

• Bachelor's degree in business, finance, or related field; graduate degree a plus.
• 15+ years' experience in financial services/payments and relationship management, customer success and/or business development.
• 5+ years managing a team, either directly or indirectly through projects or functional area.
• Demonstrated leadership skills in recruiting, developing and retaining a highly engaged, high performing team.
• Experience managing, structuring, and successfully executing partnerships with merchants and other key industry stakeholders.
• Ability to develop senior level collaborative relationships with a diverse portfolio of merchants.
• Proven senior level merchant and/or partner relationship management experience in technology solutions focused on payments.
• Consultative, conceptual, and strategic selling skills.
• Strong influencing skills and executive communication skills.

Nice To Haves

• Experience in the financial services sector with an emphasis on revenue generation.
• Strong analytical skills, capable of evaluating opportunities from both quantitative and qualitative perspectives.
• Expertise in building business cases for market opportunities, including strategy development and competitive analysis.

Responsibilities

• Build the Paze merchant relationship management function and lead the team to drive acceptance, awareness, optimization, and support overall strategic engagement with Paze merchants.
• Oversee merchant relationship health and build strong cross-functional relationships to enable Paze strategies and success at the senior executive level.
• Develop trusted, influential partnerships with key senior level decision makers across merchant accounts and with Paze owner banks and strategic channel partners.
• Manage Paze's key strategic merchant accounts and work with merchants to drive consumer awareness, adoption, and usage.
• Develop strategic account plans for top strategic merchants in close coordination with Paze cross-functional teams and senior leadership.
• Present the roadmap and value of Paze to external merchant teams, instilling confidence and gaining buy-in and commitment.
• Collaborate with leaders in product/digital, marketing, risk, technology, operations and other functions critical to Paze's success.
• Lead the activities for the Merchant Relationship Management group, hiring, mentoring, and motivating the Paze Relationship Management team.
• Manage the post-integrations relationship with Paze merchants, tracking & driving growth, identifying new engagement opportunities, and leading quarterly business reviews.
• Work with marketing and product and Paze merchants to improve the customer experience and execute marketing and promotional campaigns.

Benefits

• Competitive medical (PPO/HDHP), dental, and vision plans.
• Company contributions to Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA).
• 401(k) Retirement Plan with a 100% Company Safe Harbor Match on your first 6% deferral.
• Unlimited Time Off for Exempt (salaried) employees, plus generous PTO for Non-Exempt (hourly) employees.
• 12 weeks of Paid Parental Leave.
• Maven Family Planning support through your Parenting journey.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: Bachelor's degree