Sr. Director, Site Merchandising - Ready to Wear

Macy's • New York, NY

2d

About The Position

Macy’s is more than just a store. We’re a story. One that’s captured the hearts
and minds of America for more than 160 years. A story about innovations and
traditions…about inspiring stores and irresistible products…about the excitement
of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day
Parade. We’ve been part of memorable moments and milestones for countless
customers and colleagues. Those stories are part of what makes this such a
special place to work.

The Sr. Director of Site Performance is accountable for monitoring, optimizing,
and impacting the site performance by leveraging real-time data and insights.
Additionally, they will be responsible to enhance and monitor our QA process
(working closely with Marketing, Technology, and Merchandising) and devise
solutions for continuous improvement, ultimately boosting traffic and
performance. They will work closely with the Product and UX/UI teams to identify
and prioritize necessary changes for enhancing site performance. This position
will lead the Site Analytics, Site Execution, and Site Experience teams and
support the category Site Merchandising and SEO teams.

Requirements

• Strategic Thinking: Understanding of business issues and opportunities and ability to translate them into a vision, strategy, and action plan.
• Solution Orientation: Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of problems and create alternative solutions that resolve the problems in the best interest of the business.
• Reasoning Ability: Ability to work independently with minimal supervision and use judgment to make sound decisions.
• Communications: Excellent communication and facilitation skills (oral, written, and listening) for a variety of audiences. Ability to understand, organize, and communicate complex information in an easily understandable format tailored to a variety of audiences.
• Change Management: Ability to align the organization’s people and culture with changes in business strategy, organizational structure, technology, and business processes. Act as a change agent to implement and manage significant change initiatives that have a material impact to the organization.
• Collaboration: Ability to build partnerships with key business stakeholders to identify opportunities to leverage smarter decision-making across our organization. Collaboration skills are critical.
• Business Acumen: Awareness of the organization’s vision, structure, culture, philosophy, operating principles, and values. Knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company’s business; ability to apply this appropriately to diverse situations.
• Functional Proficiency: Knowledge of major responsibilities, accountabilities, and organization of the enterprise.
• Data Literacy: Must have superior analytical and mathematical skills, including the ability to compute rates, ratios, and percentages, and the ability to work with mathematical concepts such as probability and statistical inference.
• Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply.
• 12-15 years relevant professional experience required. 10-12 years of experience in retail/e-commerce/online product management, strategy and/or consulting and leading & managing direct and indirect reports.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule based on department and company needs.

Nice To Haves

• MBA preferred.

Responsibilities

• Drive a relentless focus on site performance by identifying areas of success, areas for improvement, and determining necessary changes on a daily, weekly, and long-term basis.
• Collaborate closely with cross-functional partners, including Marketing, Merchandising, and the Product team, to implement changes that drive performance improvements on the site.
• Ensure best-in-class site execution for sitewide events, promotions, sitelets, and other marketing content, including Homepage execution and optimization in partnership with Brand teams.
• Ensure an optimal site experience through a rigorous quality assurance process.
• Identify areas for process improvement within the quality assurance process and propose solutions for enhancements.
• Lead a team of professional colleagues, focusing on creating a strong culture and driving colleague engagement.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Benefits

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Director