Sr. Director, Sales Operations

Alcon•Fort Worth, TX

38d•Onsite

About The Position

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us? This role is part of Alcon's Commercial & General Management function, a team that oversees the company's commercial strategies to ensure efficiency and support strategic decision making as we transform the eye care industry. The Sr. Director is a strategic leader responsible for crafting and implementing long-term plans that align global and regional service priorities with corporate objectives. This role drives transformation initiatives across the Global Services organization, leading cross-functional teams to improve operational efficiency, customer experience, and revenue growth. With deep expertise in strategic planning, financial modeling, and project governance, the Sr. Director ensures clarity in service economics, oversees key performance indicators, and facilitates planning cycles that support business health and strategic progress. Acting as a central partner to senior leadership, this role influences major decisions and manages risk. It communicates priorities across collaborators and applies advanced industry knowledge and project management tools to deliver measurable impact.

Requirements

Bachelor's Degree
The ability to fluently read, write, understand and communicate in English
12 Years of Relevant Experience
8 Years of Demonstrated Leadership
Location - Onsite
Relocation Assistance/Sponsorship: None
Travel: 40-50%

Responsibilities

Lead the development and execution of long-term strategic plans, ensuring alignment with corporate & regional goals
Lead cross-functional initiatives that improve operational efficiency, customer experience, or revenue growth
Facilitate annual and quarterly planning cycles, including goal setting, resource allocation, and performance tracking.
Define and supervise benchmarks to assess organizational vitality and strategic advancement.
Partner with leadership to define and complete transformation initiatives
Conduct independent research and thought leadership activities, applying advanced knowledge to help get results
Make significant decisions within projects, including approving project budgets and prioritization
Communicate priorities and progress to stakeholders
Manage governance structures, track achievements, and manage risks for key projects and develop mitigation strategies.
Use project management tools and methodologies effectively
Provide strategic expertise and direction, influencing multiple projects and overall business outcomes
Conduct independent research and thought leadership activities, applying advanced knowledge to drive results
Develop extended-range strategic plans to achieve business objectives and lead high-impact initiatives to drive organizational change
Foster relationships with key stakeholders and partners while being responsible for a large division or multiple departments
Collaborate with executive leadership to shape company strategy and make high-level decisions impacting projects and initiatives
Approve investments and strategic partnerships, evaluating and prioritizing strategic opportunities
Demonstrate critical thinking, advanced industry knowledge, and proficiency in developing and carrying out plans
Exhibit excellent communication, problem-solving, strong leadership, and change management skills