Sr. Director, Revenue Operations

Pitchbook • Seattle, WA

357d • $280,000 - $310,000

About The Position

Revenue Operations is responsible for driving financial success through creating, maintaining, and continually improving the operations, platforms, and intelligence that support our go-to-market teams. This team works cross-functionally with Marketing, Sales, Customer Success, and Finance, ensuring efficiency and accuracy throughout the customer journey, from lead generation to revenue recognition. Revenue Operations is a pivotal partner in helping our go-to-market teams achieve their revenue goals. As the Senior Director of Revenue Operations (RevOps) at PitchBook, you will play a pivotal role in driving the growth and efficiency of our revenue-generating processes. Leading our RevOps team, you will spearhead strategic initiatives aimed at boosting and supporting revenue across all business segments. Treating people and teams within our Sales, Marketing, Customer Success, Customer Support, and Finance departments as your primary customers and treating our enterprise systems as your products, you will optimize and automate our revenue-generating operations with tools, data, and analytics to efficiently and effectively drive PitchBook's overarching business goals. In this role, you will oversee and align the vision, strategy, and roadmap for Marketing Ops, Sales Ops, Customer Success Ops, and Finance Ops groups, ensuring the enterprise systems (e.g. Salesforce Sales Cloud, Salesforce CPQ, Salesforce Billing, Marketo, Oracle, Catalyst, Outreach, etc.) come together to improve the productivity and efficiency of our revenue-driving teams. You will also ensure that we are collecting and leveraging business data to build exceptional analytics for data-oriented decision-making, from establishing performance metrics to providing actionable recommendations for continuous improvement. Staying abreast of industry trends and emerging technologies, you will drive innovation within revenue operations to maintain a competitive edge. Fostering a culture of collaboration, accountability, and continuous improvement will be central to your leadership approach, both within Revenue Operations and across the organization.

Requirements

• Bachelor's degree required. Focus in Business or Finance strongly preferred
• MBA strongly preferred
• 5+ years of experience being accountable for company-wide vision, strategy, and roadmap in revenue operations
• 12+ years of experience in revenue operations, including experience owning systems implementation and automation across at least two of the following departments: Marketing, Sales, Customer Success, and Finance
• 10+ years of people management experience
• Deep understanding of Marketing, Sales, Customer Success, and Finance processes and pipelines
• Strong leadership and management skills with experience leading and developing high-performing teams in a fast-paced and dynamic environment
• Strong understanding of product management methodology and experience applying it in practice
• Extensive experience working with program management for cross-functional initiatives and leading/sponsoring programs
• Excellent analytical and problem-solving skills with the ability to translate data into actionable insights and recommendations
• Exceptional communication, collaboration, and influencing skills
• Highly organized and detail-oriented with the ability to manage multiple initiatives, projects, and priorities simultaneously
• Strategic thinker with a results-driven mindset and a passion for driving business growth and innovation
• Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel

Responsibilities

• Own the vision and strategy for our Revenue Operations team while collaborating closely with executive leadership stakeholders to align Revenue Operations groups toward that vision
• Own and drive our Revenue Operations roadmap across Marketing Ops, Sales Ops, Customer Success Ops, and Finance Ops, using well-aligned strategic initiatives to increase the efficiency, productivity, and scalability of business teams
• Foster a customer-centric, product-oriented culture in Revenue Operations
• Establish responsive and support-oriented Operations teams that improve business operational processes and enable business teams with training, support, configuration, and administration of enterprise systems
• Oversee and align the roadmap, prioritization, and requirements necessary to ensure value delivery of configuration, automation, and integration across sales, marketing, customer success, customer support, and finance enterprise systems
• Work with executive leadership to identify, prioritize, and manage our roadmap of dashboards, metrics, and KPIs that enable data-driven insights and data-oriented management and tracking of our business
• Deeply understand your internal customers' needs and ensure our RevOps roadmap is focused on driving the most critical and impactful work for those teams
• Lead and build the Revenue Operations team, providing direction, mentorship, and support to ensure operational excellence and alignment with business objectives
• Collaborate with Sales, Marketing, Customer Success, Customer Support, Program Management, Finance, and Enterprise Technology teams to streamline processes, optimize workflows, and drive cross-functional alignment
• Stay abreast of industry trends, emerging technologies, and best practices in revenue operations and revenue management to drive innovation and competitive advantage
• Support the vision and values of the company through role-modeling and encouraging desired behaviors
• Participate in various company initiatives and projects as requested

Benefits

• Comprehensive health benefits
• Additional medical wellness incentives
• STD, LTD, AD&D, and life insurance
• Paid sabbatical program after four years
• Paid family and paternity leave
• Annual educational stipend
• Ability to apply for tuition reimbursement
• CFA exam stipend
• Robust training programs on industry and soft skills
• Employee assistance program
• Generous allotment of vacation days, sick days, and volunteer days
• Matching gifts program
• Employee resource groups
• Subsidized emergency childcare
• Dependent Care FSA
• Company-wide events
• Employee referral bonus program
• Quarterly team building events
• 401k match
• Shared ownership employee stock program
• Monthly transportation stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees