Sr. Director, Quality, MCS

Xylem•Morrisville, NC

10h

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. The Role: We are seeking a Senior Director of Quality to lead the MCS segment’s quality strategy and ensure that our products, services, and operations meet or exceed industry standards, regulatory requirements, and customer expectations. This is a high-impact, cross-functional leadership role for an experienced quality executive who thrives in complex, fast-paced environments.

Requirements

Bachelor’s in Engineering, Quality, Operations, or related field (Master’s preferred)
10+ years of progressive quality management experience, including 5+ years in senior leadership
Deep expertise in Quality Management Systems, regulatory compliance, and cross-functional leadership
Proven experience driving enterprise-level quality improvement initiatives
Experience in multi-site or global operations preferred
Strong strategic thinking, analytical, and communication skills

Nice To Haves

Six Sigma Black Belt/Master Black Belt, CMQ/OE, CQE, ISO Lead Auditor

Responsibilities

Develop, implement, and maintain the MCS Quality Management System (QMS) aligned with enterprise and industry best practices.
Lead Advanced Product Quality Planning (APQP) for new product development to ensure best-in-class product quality.
Own segment-wide quality governance, risk management, and reporting to executive leadership.
Ensure compliance with ISO 9001 and other applicable regulatory standards.
Lead internal and external audits and drive timely resolution of non-conformances.
Lead, mentor, and develop Quality, QA/QC, and Compliance teams across the segment.
Partner with Operations, Engineering, Product Management, Service, Customer Success, and Supply Chain to embed quality into daily operations and long-term strategy.
Foster a culture of operational excellence, accountability, and customer-centric quality.
Champion Lean, Six Sigma, Kaizen, and Root Cause Analysis (RCA) initiatives.
Drive improvements in process capability, product reliability, and field performance.
Reduce Cost of Poor Quality (COPQ) and enhance customer satisfaction.
Lead supplier quality programs, including audits, scorecards, and corrective action plans.
Partner with procurement and operations to strengthen supplier capability and mitigate risk.
Oversee customer quality initiatives, complaint resolution, and warranty performance improvements.
Define and monitor KPIs such as defect rates, first-pass yield, customer complaints, on-time delivery, and audit results.
Analyze data and provide actionable insights to executive leadership.