Sr. Director, Project & Portfolio Management/Customer Operations
About The Position
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. As we continue to grow, you’ll have career advancement opportunities and learning in a culture that empowers your development. We give our people the resources and opportunities to make significant contributions to the world. Now is an exciting time to join our Facilities team! We are dedicated to ensuring our customers receive the products they need to achieve their scientific goals quickly and safely. Job Description Provides divisional leadership for establishing, governing, and continuously improving the customer project and portfolio management operating model across the Drug Substance Division. Focused on enabling predictable execution, enterprise transparency, and a differentiated customer experience through strong governance, disciplined decision-making, and cross-functional alignment. Operates in a highly matrixed environment, providing functional leadership to site PPM organizations and influencing senior leaders across Operations, Quality, Finance, and Commercial. Drives results with integrity, fosters collaboration, and champions continuous improvement at scale. What will you do? Establish and improve a scalable, division-wide PPM governance framework Define and standardize methodologies, tools, metrics, and performance expectations Ensure consistent application of phase-gate governance, risk management, and change control Lead executive portfolio and governance forums Drive operational excellence by increasing portfolio visibility, predictability, and throughput Provide enterprise-level insight into program health, capacity, risk, and financial outlook Partner with Finance, Commercial, and Operations leaders Establish and lead the customer experience governance model Own and manage above-site escalation pathways in partnership with commercial Provide functional leadership and matrix oversight to site-level PPM leaders Collaborate with PPM leaders across Pharma Services and Thermo Fisher Lead with integrity, inclusion, and accountability
Requirements
- Bachelor’s degree required; advanced degree preferred
- 12+ years of experience in biopharmaceutical, CDMO, or regulated manufacturing environments
- Experience designing and leading portfolio and governance operating models
- Success leading matrixed, multi-site organizations
- Strong executive presence, communication, and influence skills
- Financial and operational acumen across complex portfolios
- Ability to travel 25% - domestic and international
- Extensive leadership experience in PPM governance and customer operations
Nice To Haves
- Advanced degree and experience in CDMO environments
- Experience in one or more of the following areas desired Biopharmaceutical operations, governance frameworks, and customer experience management
Responsibilities
- Establish and improve a scalable, division-wide PPM governance framework
- Define and standardize methodologies, tools, metrics, and performance expectations
- Ensure consistent application of phase-gate governance, risk management, and change control
- Lead executive portfolio and governance forums
- Drive operational excellence by increasing portfolio visibility, predictability, and throughput
- Provide enterprise-level insight into program health, capacity, risk, and financial outlook
- Partner with Finance, Commercial, and Operations leaders
- Establish and lead the customer experience governance model
- Own and manage above-site escalation pathways in partnership with commercial
- Provide functional leadership and matrix oversight to site-level PPM leaders
- Collaborate with PPM leaders across Pharma Services and Thermo Fisher
- Lead with integrity, inclusion, and accountability
Benefits
- We offer excellent competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits.
- Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects.
- We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
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What This Job Offers
Job Type
Full-time
Career Level
Director
