Sr. Director Professional Services (Major Accounts)

ADP • Maitland, FL

398d • $113,700 - $230,500

About The Position

The Senior Director, Professional Services (Major Accounts) at ADP is responsible for leading key business lines within the Professional Services portfolio for Mid-Market companies. This role involves strategy formulation, direct leadership of managers and their teams, and management of performance results across various financial and operational metrics. The position requires collaboration with a wide network of associates to enhance client and associate experiences, driving growth and operational performance.

Requirements

• Bachelor's Degree or equivalent in education and experience preferred
• 12+ years of direct people leadership or managerial experience in a Client Service, Implementation, or Professional Services environment; Enterprise Software company preferred
• Exhibits Leadership Excellence, including identifying successful behaviors, ensuring the right talent in the right roles and a strong eye for talent acquisition building successful teams and leaders
• Recognized as an individual with outstanding leadership skills, passion, professionalism, communication, and strategic business thinking

Nice To Haves

• Demonstrated ability to hire, assess, and develop talent
• Strong business acumen and financial knowledge
• Leverages data to make strategic business decisions
• Exceptional verbal and written communication skills, with the ability to flex based on audience and other requirements
• Thrives in fast-paced, dynamic, collaborative environments
• Knowledge of HCM (Human Capital Management) preferred, but not required
• A relationship builder who partners collaboratively internally and externally across the enterprise to ensure we are providing the best client experience and are achieving our business objectives
• Ability to anticipate and adapt to changing conditions and opportunities
• Ability to prioritize issues and work under the pressure of time constraints

Responsibilities

• Develop and execute strategies and initiatives to further accelerate growth and enhance operational performance for ADP's Mid-Market Professional Services business
• Manage performance results for key business lines within the Professional Services portfolio across a range of financial and operational metrics, including Sales, Revenue, NOI, NPS, productivity, and associate engagement
• Lead and inspire Managers and their teams by promoting associate development, engagement, support, and recognition
• Utilize data, analytics, and client and associate feedback to make agile decisions in creating a superior client and associate experience
• Work effectively within a matrixed organization across Implementation, Client Service, Loyalty, Product, Sales, and other Professional Services businesses
• Partner and collaborate with other members of the Professional Services leadership team to help the business achieve its short- and long-term goals
• Partner with VP/ GM Professional Services to prioritize initiatives, communicate goals to diverse audiences ranging from senior ADP leadership to associates, and implement new initiatives
• Proactively manage associate hiring and staffing within business lines
• Prepare associates for growth opportunities and act as a mentor
• Provide guidance, coaching, and assistance as needed to ensure associate development and professional growth
• Perform other related duties as assigned

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Matched Retirement Savings
• Wellness Program
• Short-and Long-Term Disability
• Charitable Contribution Match
• Holidays
• Personal Days & Vacation
• Paid Volunteer Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree