Sr. Director, Product Management

Early Warning® • Chicago, IL

3d • $206,000 - $330,000 • Hybrid

About The Position

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment. Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship. Overall Purpose The Senior Director, Product Management is the leader responsible the development and management of a group of products aligned with a customer segment and/or product solution. The role will build, align, and motivate a cross functional team to develop a common understanding of the customer’s pain points and the passion to solve issues and develop innovative solutions that delight customers. Essential Functions Leadership: Builds internal and external coalitions and alignment on product strategy and execution. Influences cross functional teams, executives and customer leadership with strong vision, strategy, and product execution. May lead a team of direct reports. Customer Passion and Advocacy: Proactively assesses customer needs across the portfolio of products to maximize customer satisfaction. Routinely leverages feedback into insights; and builds products and services that delight and inspire. Drive Outcomes: Working closely across marketing, sales, analytics, design and development partners, drive strong go to market strategies to attain product revenue and client adoption targets. Owns internal financial targets and customer net promoter and satisfaction goals. Talent Development: Recruit, develop and retain top talent for the organization. Commitment to Risk Management: Oversees the integration of strong risk and security controls. Ensures compliance to laws and regulations. Technical Understanding: Able and adept at working directly with the technologists to deliver market solutions. Clearly defines requirements, grooms user stories, motivates technical teams and partners with technology closely. Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data. Directory Service and Platform Product Management Focus: Responsible for developing, owning, and communicating our directory strategy and messaging framework for the directory. Must become subject matter expert in the Shared Directory technical platform and be able to align and drive financial institution customers to adoption and compliance. The role will develop and maintain strategic relationships with all financial institutions and resellers and lead scalable data architecture transformation to increase the value of Zelle Shared Directory while mitigating risk and improving services. The role will learn how the directory came to be to support Zelle tokens and messages, then develop a strategy for how the platform can support Zelle’s growth into new lines of business and use cases. Because this platform supports the entire Zelle business, every change to the platform and its governance rules could have both positive and negative impacts. The role must be an expert at busting down silos to fully assess customer impact, weigh the tradeoffs, and drive toward final requirements. The role will build, align, and motivate a cross functional team to develop a common understanding of the customer’s pain points and the passion to solve issues and develop innovative solutions that delight customers.

Requirements

• Education and/or experience typically obtained through completion of a bachelors degree
• 15 or more years of related work experience
• Demonstrated experience in design thinking and agile development process and methodology
• Demonstrated leadership experience and cross functional collaboration experience
• Proven experience in and passion for building and delivering great products
• Experience in recruiting and developing direct talent
• Demonstrated experience in setting a product strategy, roadmap and in meeting product revenue targets.
• Demonstrated experience driving alignment at the executive and client leadership level
• Excellent listening and execution skills
• Demonstrated expertise in directory or data platforms used by financial institutions or commercial product developers.
• Demonstrated expertise in developing and executing platform strategies, taxonomies, policies, processes, and rules which enable growth while minimizing enterprise risks.
• Demonstrated expertise in creating and implementing instrumentation of platform services, maintaining data integrity and quality, and gaining customer insights from the data.
• Demonstrated product and people leadership skills.

Nice To Haves

• Master’s degree
• Certifications in design thinking and/or agile.
• Prior experience working in payments, financial services or similar regulated industry.
• People management experience.

Responsibilities

• Builds internal and external coalitions and alignment on product strategy and execution.
• Influences cross functional teams, executives and customer leadership with strong vision, strategy, and product execution.
• Proactively assesses customer needs across the portfolio of products to maximize customer satisfaction.
• Routinely leverages feedback into insights; and builds products and services that delight and inspire.
• Working closely across marketing, sales, analytics, design and development partners, drive strong go to market strategies to attain product revenue and client adoption targets.
• Owns internal financial targets and customer net promoter and satisfaction goals.
• Recruit, develop and retain top talent for the organization.
• Oversees the integration of strong risk and security controls.
• Ensures compliance to laws and regulations.
• Able and adept at working directly with the technologists to deliver market solutions.
• Clearly defines requirements, grooms user stories, motivates technical teams and partners with technology closely.
• Responsible for developing, owning, and communicating our directory strategy and messaging framework for the directory.
• Must become subject matter expert in the Shared Directory technical platform and be able to align and drive financial institution customers to adoption and compliance.
• The role will develop and maintain strategic relationships with all financial institutions and resellers and lead scalable data architecture transformation to increase the value of Zelle Shared Directory while mitigating risk and improving services.
• The role will learn how the directory came to be to support Zelle tokens and messages, then develop a strategy for how the platform can support Zelle’s growth into new lines of business and use cases.
• The role must be an expert at busting down silos to fully assess customer impact, weigh the tradeoffs, and drive toward final requirements.
• The role will build, align, and motivate a cross functional team to develop a common understanding of the customer’s pain points and the passion to solve issues and develop innovative solutions that delight customers.

Benefits

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 251-500 employees