Sr Director, Product Management

PayPal • San Jose, CA

2d • Hybrid

About The Position

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: This role leads the strategy, architecture, and execution of core capabilities within the PayPal Complete Payments Platform (PPCP) as a senior people leader. The Sr Director manages and develops product leaders while driving technical vision and multi-year roadmaps for global payment processing, authorization optimization, alternative payment methods, and platform extensibility. This includes guiding high-availability system evolution, improving platform performance through data-driven experimentation, and ensuring resiliency, observability, and regulatory alignment across markets. The leader partners with engineering, risk, compliance, and commercial teams to deliver scalable, API-driven solutions for merchants, ISVs, and partners. This position influences senior stakeholders, drives cross-functional alignment, and fosters a collaborative, high-performing product organization in a dynamic environment.

Requirements

• 12+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
• 5 years of experience leading others

Nice To Haves

• Deep expertise in large-scale payments infrastructure, payment routing, real-time processing systems, and global payment network dynamics.
• Experience architecting or scaling API-first platforms serving enterprise merchants or SaaS ecosystems.
• Strong understanding of distributed systems, observability practices, and performance engineering principles.
• Background in embedded payments or platform-based partner integrations.
• Demonstrated ability to translate complex technical domain details into long-term product strategy and measurable outcomes.
• MBA or relevant advanced degree preferred.

Responsibilities

• Establish a shared vision across the company for a portfolio of products, or platform products enabling development & scalability, with a deliberate and cohesive strategy.
• Leads product strategy development, and develops a clear, executable view of the product portfolio strategy with cross-functional stakeholders.
• Shapes the architectural roadmap and balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
• Champions the customer experience and prioritizes customer needs in product requirements and decision making.
• Defines and uses metrics that inform the success of products including usability studies, research and market analysis.
• Standardizes workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
• Responsible for product portfolio profitability, including budgetary decisions.
• Leads operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews.
• Interfaces with senior leadership as needed.
• Maximizes efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard.
• Drive technical product strategy for PPCP capabilities including payments orchestration, tokenization, wallets, APM integrations, authorization routing, and service resiliency.
• Define platform architecture requirements in partnership with engineering, focusing on scalability, fault tolerance, and API performance.
• Lead optimization initiatives using experimentation frameworks, telemetry, and machine-learning-driven insights to improve authorization and conversion rates.
• Oversee launch and operationalization of new monetization models, value-added services, and partner-facing platform extensions.
• Collaborate with global compliance, risk, and regulatory teams to ensure platform alignment with market-specific frameworks and industry standards.
• Represent PPCP product strategy with executive stakeholders, key merchants, ISVs, and ecosystem partners to inform roadmap and prioritization.
• Build, mentor, and develop high-performing product teams, fostering leadership strength, accountability, and domain expertise across the organization.

Benefits

• Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.
• This role is also eligible for a range of benefits which may include, medical, dental, vision, life and disability insurance, parental and family leave, 401(k) savings plan, paid time off, and other benefits.
• For more information visit https://www.paypalbenefits.com.
• PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding.
• For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
• We have great benefits including a flexible work environment, employee shares options, health and life insurance and more.
• To learn more about our benefits please visit https://www.paypalbenefits.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees