Sr Director, Pro Digital Experience

The Home Depot • Atlanta, DE

1d

About The Position

With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: The Sr. Director Pro Digital Experience will provide strategic leadership across multiple critical business units, including the B2B core business, digital integrations, Pro Referral operations, and Sales Engagement Events. This role is responsible for setting and achieving goals, driving operational excellence, and leading cross-functional teams in Site Operations, Analytics, and Product Management. The Sr. Director will champion digital transformation, oversee the integration of new platforms, pilot innovative customer engagement strategies, and optimize annual sales events.

Requirements

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Nice To Haves

• 10+ years leading large-scale B2B digital/eCommerce customer experience programs across web and app, with end‑to-end product ownership and outcome accountability.
• Proven general management experience overseeing multi‑disciplinary teams (product, design, engineering, analytics, marketing) and partnering cross‑functionally to deliver complex initiatives at enterprise scale.
• Demonstrated ability to develop compelling business cases that translate customer, competitive, and associate insights into strategy, measurable outcomes, and sustained value creation.
• Strong financial acumen; able to interpret financial documentation, set goals, manage budgets, and draw accurate conclusions to inform decisions and trade‑offs.
• Expertise in the Pro/contractor segment and B2B digital experience, including account management, quoting/ordering flows, and digital sales enablement; experience aligning store, outside sales, merchant, and technology partners.
• Advanced stakeholder skills: negotiates priorities, resolves conflicts, and builds trust across diverse teams and external partners; excels in executive‑level written and verbal communication and in conveying complex concepts to varied audiences.
• Fluency in data‑driven decision‑making and experimentation; hands‑on experience with Tableau (or similar BI tools) and modern analytics approaches (e.g., causal inference, generative AI applications for CX).
• Strong presentation and productivity tool skills (Microsoft Office Suite and presentation software); ability to craft clear narratives and visualizations that drive alignment and action.
• Track record of setting vision and roadmaps, cultivating innovation, and driving results; consistently demonstrates strategic mindset, customer focus, and tech savvy.
• Proven capability to attract, develop, and retain top talent; builds effective, inclusive teams and culture through coaching, feedback, and engagement.
• Familiarity with UX/CX best practices, design systems, and design‑ops; partners effectively with PX/UX leadership to embed customer‑centric design into product delivery.
• Bachelor’s degree or equivalent practical experience; advanced degree (MBA or related) preferred.

Responsibilities

• Review project plans for completeness and sustainability, socialize the implementation plans, including all aspects of change management and ensure the completeness and accuracy of projects and initiatives to confirm they are meeting realistic timelines.
• Review and approve Atlanta SSC projects and initiatives, participate as a key stakeholder in the SOAR process, and help determine project alignment with company strategy.
• Manage projects using a completed implementation package from SSC with milestones, metrics for success, training, and implementation timeline (i.e. Playbook).
• Be key team member in project/initiative implementation planning.
• Provide project/initiative implementation feedback to Atlanta SSC project owners to help determine measurement against success criteria to facilitate continuous improvement.
• Provide regular guidance and direction to Regional Operations Managers (ROMs), as well as weekly communications to Ps and RVPs, at minimum.
• Serve as liaison between SSC, field leadership and stores.
• Attend all President's meetings as a team member to ensure all operational projects are aligned and integrated with all other functional rollouts.
• Attend all operational conference calls as a team member.
• Present updates on all active projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED