ServiceNow-posted 3 months ago
$194,900 - $350,900/Yr
Full-time • Senior
San Diego, CA
5,001-10,000 employees
Professional, Scientific, and Technical Services

The Sr. Director, Portfolio & Program Management position, comes with the opportunity to play a pivotal role in transforming the business to drive lasting impact for the organization. This role is critical in driving alignment, transparency, and delivery excellence across a complex portfolio of transformation programs. The ideal candidate is a skilled relationship builder, adaptable, and intellectually curious, capable of establishing trust with key leaders and stakeholders across the organization to drive exceptional performance. The Senior Director of Portfolio and Program Management will be expected to showcase strong problem-solving abilities, take initiative, and help ensure that efforts remain focused on top priorities. This role involves a range of key responsibilities, all aimed at fostering operational excellence at a global level and delivering a top-tier experience in processes, tools, and technology for sales teams. As such, the candidate must blend effective execution and deep domain expertise with organizational insight to propel action and achieve results.

  • Lead, organize, and manage executive-level projects to explore and implement changes across the business in conjunction with functional leaders.
  • Streamline, simplify and scale core sales business processes.
  • Define processes and solutions to enable consistency while supporting regional differences.
  • Oversee the cross functional portfolio management and prioritization process.
  • Drive the roadmap for operational infrastructure across the end-to-end customer engagement process.
  • Become a trusted advisor to senior business leaders on their strategic roadmap.
  • Identify and recommend areas to improve prioritization process, governance and overall operations.
  • Oversee the portfolio prioritization process and program management spanning top company priorities.
  • Own the intake and prioritization process for business demand across multiple functions.
  • Partner with stakeholders across Sales, Legal, Finance, DT, and Enablement to resolve impasses.
  • Facilitate SteerCo sessions and governance forums for alignment and decision-making.
  • Lead stakeholder communications and expectation setting around backlog management.
  • Stay updated with industry trends and technologies in Sales and Account Management.
  • Provide leadership and establish a culture striving towards best practice and operational excellence.
  • Influence and coach a direct team and key stakeholders across the organization.
  • Experience in leveraging or critically thinking about how to integrate AI into work processes.
  • Proven experience leading large-scale portfolio and program management functions in a complex enterprise environment.
  • Deep understanding of GTM infrastructure, sales operations, and digital transformation.
  • Strong stakeholder management and communication skills across executive and operational levels.
  • Bachelor's or equivalent experience.
  • Experience driving and guiding end-to-end process and technology transformation in a SaaS company.
  • Combined 10+ years of experience in Sales operations, Go-to-market process definition and execution, Business model design and implementation, Go-to-market automation.
  • Combines solid technical skills with business solution pragmatism.
  • Base pay of $194,900 - $350,900, plus equity (when applicable), variable/incentive compensation and benefits.
  • Health plans, including flexible spending accounts.
  • 401(k) Plan with company match.
  • Employee Stock Purchase Plan (ESPP).
  • Matching donations.
  • Flexible time away plan.
  • Family leave programs.
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