Sr Director, Operations Lowe's Media Network

Lowes

9h•Remote

About The Position

The Sr. Director, Operations for Lowe's Media Network (LMN) serves as the strategic and operational leader responsible for enabling scalable revenue growth, driving operational excellence, and ensuring enterprise-ready processes across Revenue Operations, Billing Operations, and Business Operations. This role partners closely with Sales, Finance, Marketing, Sourcing, Legal, and enterprise stakeholders to build a high-performing, well-governed operating environment that supports LMN's expanding business.

Requirements

Bachelor’s degree in Economics, Marketing, Advertising, Statistics, Engineering or Business or equivalent years of experience in lieu of education requirement, if applicable
12-15 years of General Marketing Experience
10-12 years of experience in business operations, revenue operations, commercial strategy, FP&A, or comparable fields
10-12 years of leadership experience
Demonstrated ability to manage executive-level reporting, financial modeling, and performance management processes
Strong cross-functional leadership experience working with Finance, Sales, Product, Data, and Legal teams
Proven success guiding organizations through scaling, system modernization, or transformation initiatives

Responsibilities

Lead weekly business reviews, ensuring enterprise-wide visibility into performance trends, emerging risks, and strategic opportunities that shape operational and commercial priorities.
Direct end-to-end sales performance operations, partnering closely with Sales and Finance leadership on forecasting, target-setting methodologies, pipeline governance, and analytics frameworks that inform strategic decision-making.
Deliver forward-looking commercial insights and trend analysis that equip senior sales leadership with the intelligence needed to optimize revenue performance and resource allocation.
Architect and institutionalize operational tooling and capabilities to enhance sales productivity, data accuracy, and transparency across books of business.
Scale billing operations, systems, and infrastructure to support the growth and increasing complexity of a rapidly expanding retail media portfolio.
Lead enterprise collaboration to diagnose, remediate, and proactively prevent data integrity issues impacting revenue capture, billing accuracy, and financial reporting.
Develop and manage an enterprise-grade business health scorecard to track performance, risks, and KPIs across LMN.
Oversee LMN internal communications and cross-functional information flow, driving alignment, transparency, and organizational engagement.
Partner with Finance on SG&A planning, budgeting, and ongoing financial stewardship.
Own compliance and governance practices including revenue recognition, audit readiness, and contract management in partnership with Finance, Sourcing, and Legal.
Design and optimize end-to-end operating workflows, including RACI structures and standardized ways of working that strengthen executional clarity across LMN.
Drive integrated planning processes and ensure alignment with marketing and cross-functional teams on operating procedures, documentation, and change management initiatives.