Sr. Director of Technology and AI for Clinical and Customer Operations

Hims & Hers-posted 3 months ago

Full-time • Senior

11-50 employees

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Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” We are seeking a visionary and strategic Senior Director of Technology and AI to lead the transformation of our Clinical and Customer Operations. You will be a senior member of the leadership team, responsible for driving the strategy and execution for a critical segment of our technology and AI portfolio. This role requires a blend of deep technical expertise, strategic thinking, and a proven ability to lead teams. You will work closely with leadership across engineering, data science, clinical, and business functions to turn a bold vision into a portfolio of impactful, scalable, and ethical AI solutions that drive significant business growth and help our customers feel great.

Build, lead, and scale a high-performing team of technology and AI professionals, including hiring, mentoring, and developing senior talent.
Define and own the product vision, strategy, and multi-year roadmap for your specific area of the AI and machine learning portfolio.
Act as a key thought leader on technology and AI product innovation, influencing senior leadership on investments and strategic direction for your domain.
Drive the end-to-end execution of your team's product portfolio, establishing processes and standards that ensure the delivery of high-quality, impactful solutions.
Foster a culture of deep customer empathy, data-driven decision-making, and rapid experimentation to accelerate learning and innovation.
Partner with senior leaders across the company to ensure strategic alignment and resource allocation for your team's technology and AI priorities.
Establish and champion a robust framework for the ethical and responsible development of AI, ensuring fairness, transparency, and patient privacy are at the core of your products.

A Bachelor's Degree in Computer Science, Data Science, Engineering, or a related technical field; an advanced degree (MBA, PhD) is preferred, but not required.
10+ years of product and technology experience, with at least 5 years in a people management role leading technical teams.
A proven track record of building and shipping successful, large-scale AI, machine learning, or data-intensive products from the ground up.
Exceptional strategic and business acumen, with experience translating high-level business objectives into a clear, investable product strategy that drives measurable results.
Outstanding communication, influence, and executive presence, with a demonstrated ability to align and inspire senior leadership and cross-functional teams.
Proven success in building and leading high-performing product management teams in a fast-paced environment.
Experience in healthcare, telehealth, or other regulated industries is preferred.
A deep passion for leveraging technology to solve complex problems, improve healthcare outcomes, and deliver exceptional customer experiences.

Competitive salary & equity compensation for full-time roles
Unlimited PTO, company holidays, and quarterly mental health days
Comprehensive health benefits including medical, dental & vision, and parental leave
Employee Stock Purchase Program (ESPP)
401k benefits with employer matching contribution
Offsite team retreats

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