Sr. Director of Security Operations

Sunstates Security•Long Island City, NY

27d•$140,000 - $140,000

About The Position

Join one of the fastest-growing and largest privately held security companies in the U.S.! Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments for its team across the country. We're committed to hiring, developing, and retaining a diverse and exceptionally qualified workforce. We reinvest in our employees by offering a benefits package that exceeds industry standards, career growth opportunities, extensive internal training, employee incentive programs, team recognition, and more. Employees are provided with the tools and knowledge they need to be successful and hands-on management support. Recent national awards received by Sunstates include Outstanding Contract Security Company in 2022 & 2023 and INC's America's Fastest Growing Private Companies list. Sunstates Security's mission and vision statement are at the heart of everything we do, focusing all efforts on honor, integrity, and trust. If you're searching for a career with challenging and rewarding opportunities, we invite you to explore the possibilities at Sunstates Security. As a proactive security partner for some of the country's leading companies and organizations, we provide careers for talented people to become part of a successful, growing company.

Requirements

High School diploma or equivalent

Responsibilities

Training, developing and motivating supervisory staff to effectively oversee all day-to-day operations of the site security personnel.
Overseeing the employee on-boarding process including new hire interviewing, selection of candidates, training and licensure and new hire paperwork.
Training subordinate supervisors on software systems, procedural guidelines, Company policies and enforcing consistency in policy practice.
Manage employee performance including appraising performance; administering reward and incentive programs; coaching and staff development initiatives; corrective actions. In all employment activities; will work with the appropriate supervisor to ensure that all decisions comply with company policy, federal and state regulations.
Promote positive employee relations through meeting and developing a rapport with all internal & external customers, addressing complaints and resolving issues.
Maintain records with the officers assigned to the site to assure full participation with the Sunstates Security LMS and training platform when applicable.
Coordinate with the VP of Operations to establish site goals & objectives and communicate these with the customer(s) and regional staff as required.
Work with action plans towards goal achievement, including establishment of site and personnel quotas and/or goals.
Coordinating operational functions including payroll and billing, accounts receivable aging, staffing, scheduling and personnel issues.
Manage account inspections and the inspection scorecard to assure compliance and meet/exceed our commitment.
Produce Quality Assurance checks through eHub to assure positive results.
Ensure that you are able to response to questions for security personnel, response to site events, or have qualifies backup when you are not able to remain available.