Sr. Director of Product Migrations

PracticeTek

7d•$145,000 - $200,000

About The Position

Stop scrolling—your dream job might just be here! At PracticeTek, we don’t do ordinary, we do bold ideas, big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives and reshape how healthcare works. That’s the vibe here: high-energy, high-impact, and 100% human. Ready to jump in? Let’s go! We’re on a mission to revolutionize healthcare practices effortlessly and we live out our brand promise every day: being the Trusted Partner in retail healthcare. PracticeTek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need—from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems—for a whopping 40,000+ clinics worldwide. Over the years, we’ve brought together best-in-class platforms serving Chiropractic, Wellbeing, Vision, and Dental providers and their patients, united by one mission: to revolutionize retail healthcare practices effortlessly. Here, you’ll have the flexibility to contribute across multiple brands, each offering a unique path for growth. Whether you’re building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity. We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. These aren’t just words; they’re how we live, work, and make an impact together. At PracticeTek, You’ll Get To Shape the future of healthcare technology by leading one of the most critical transformations in our product portfolio Work cross-functionally with Product, Engineering, Marketing, Sales, Customer Success, and Support to deliver meaningful customer outcomes See your impact firsthand by helping thousands of practices modernize their technology with confidence and ease Grow your leadership career in an environment that values ownership, systems thinking, and customer obsession Why You’ll Love It Here As Part Of The TekTribe, You’ll Enjoy Comprehensive health, dental, and vision coverage options Wellness benefits supporting lifestyle, behavioral health, and overall wellbeing Flexible paid time off, sick time, and 10 company-paid holidays 401(k) plan with company match to help you build your future Culture Committee driving initiatives that spark connection, fun, and belonging A workplace powered by innovation, collaboration, and energy every day What You’ll Do Here’s how you’ll help us bring our mission to life and show up as a Trusted Partner: Migration Strategy & Platform Leadership Own the end-to-end strategy for migrating customers from legacy, server-based platforms to modern cloud solutions Define the long-term migration vision aligned to company growth, retention, and platform modernization goals Establish migration principles that prioritize customer experience, data integrity, security, and operational continuity Partner with executive leadership to align migration strategy with portfolio roadmaps and revenue objectives Customer Journey & Experience Ownership Design and continuously optimize the full customer migration journey—from awareness and exploration through go-live and post-migration adoption Ensure migrations feel effortless, predictable, and confidence-building for customers Advocate for customer experience in tradeoff decisions across product, engineering, and go-to-market teams Ensure role-based onboarding, training, and support experiences are embedded into the migration lifecycle Migration Tooling & Orchestration Partner with Product and Engineering to define and deliver migration tooling, including: Data extraction, transformation, and loading (ETL) Validation, monitoring, rollback, and auditability Readiness scoring and go-live orchestration Ensure all migration processes meet regulatory, security, and compliance requirements (HIPAA, SOC, etc.) Cross-Functional Program Leadership Serve as the single-threaded owner for migration initiatives across the organization Align Product, Engineering, Marketing, Sales, Customer Success, Support, and RevOps around shared goals and execution plans Define operating models, SLAs, escalation paths, and success metrics Lead migration steering committees and executive updates Change Management & Customer Communication Partner with Product Marketing to develop clear, reassuring migration messaging and positioning Ensure customers understand the “why,” “what,” and “how” of migration at every stage Oversee customer education, training programs, and enablement resources Position migrations as upgrades and opportunities—not disruptions Operational Excellence & Scalability Build repeatable, scalable migration playbooks and operating frameworks Segment customers by complexity, risk, and support needs (self-serve, guided, concierge) Drive automation to reduce manual effort and improve speed, reliability, and cost efficiency Continuously improve migration outcomes through process optimization How Success Is Measured Here’s how we’ll know you’re making an impact and raising the bar: Majority of legacy customers successfully migrated with minimal disruption Measurable reduction in migration-related churn and support escalations Faster time-to-proficiency and higher post-migration product adoption Scalable migration framework adopted across brands and products Recognition as a trusted leader across Product, Engineering, and GTM teams What You Bring Your unique talents are what make you shine. For this role, success looks like:

Requirements

10–15+ years in SaaS, platform, or enterprise software environments
Proven experience leading large-scale customer migrations (legacy → cloud, on-prem → SaaS, major platform transitions)
Strong product mindset with the ability to partner deeply with Product and Engineering
Experience operating in regulated or data-sensitive industries (healthcare strongly preferred)
Exceptional cross-functional leadership and executive communication skills
Systems thinker comfortable building programs from zero and scaling them
Data-driven decision maker with a strong grasp of operational and customer metrics

Responsibilities

Own the end-to-end strategy for migrating customers from legacy, server-based platforms to modern cloud solutions
Define the long-term migration vision aligned to company growth, retention, and platform modernization goals
Establish migration principles that prioritize customer experience, data integrity, security, and operational continuity
Partner with executive leadership to align migration strategy with portfolio roadmaps and revenue objectives
Design and continuously optimize the full customer migration journey—from awareness and exploration through go-live and post-migration adoption
Ensure migrations feel effortless, predictable, and confidence-building for customers
Advocate for customer experience in tradeoff decisions across product, engineering, and go-to-market teams
Ensure role-based onboarding, training, and support experiences are embedded into the migration lifecycle
Partner with Product and Engineering to define and deliver migration tooling, including:
Data extraction, transformation, and loading (ETL)
Validation, monitoring, rollback, and auditability
Readiness scoring and go-live orchestration
Ensure all migration processes meet regulatory, security, and compliance requirements (HIPAA, SOC, etc.)
Serve as the single-threaded owner for migration initiatives across the organization
Align Product, Engineering, Marketing, Sales, Customer Success, Support, and RevOps around shared goals and execution plans
Define operating models, SLAs, escalation paths, and success metrics
Lead migration steering committees and executive updates
Partner with Product Marketing to develop clear, reassuring migration messaging and positioning
Ensure customers understand the “why,” “what,” and “how” of migration at every stage
Oversee customer education, training programs, and enablement resources
Position migrations as upgrades and opportunities—not disruptions
Build repeatable, scalable migration playbooks and operating frameworks
Segment customers by complexity, risk, and support needs (self-serve, guided, concierge)
Drive automation to reduce manual effort and improve speed, reliability, and cost efficiency
Continuously improve migration outcomes through process optimization

Benefits

Comprehensive health, dental, and vision coverage options
Wellness benefits supporting lifestyle, behavioral health, and overall wellbeing
Flexible paid time off, sick time, and 10 company-paid holidays
401(k) plan with company match to help you build your future
Culture Committee driving initiatives that spark connection, fun, and belonging
A workplace powered by innovation, collaboration, and energy every day

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