Sr. Director of Operations, Lead Marketplace
About The Position
As Quility prioritizes fortifying the business for long-term scalability and transformation in 2026, this role becomes the programmatic and analytical backbone of the Leads Marketplace; blending program management discipline, data‑driven operational insight, and cross‑functional leadership to ensure strategy, systems, and execution operate in tight alignment. This position owns the end‑to‑end operational delivery of lead‑related initiatives; transforming strategic objectives into clear requirements, orchestrating cross‑team execution, and monitoring data and system health to drive continuous improvement.
Requirements
- Experience in Program Management, Operations, or Product Operations.
- Experience leading complex cross-functional initiatives.
- Ability to translate strategy into executable plans.
- Strong analytical and technical fluency.
- Exceptional communication and documentation skills
Responsibilities
- Own the full program lifecycle for all Lead Operations initiatives.
- Build integrated program plans including milestones, dependencies, and risks.
- Facilitate cross‑functional alignment across Product, Engineering, Data, QA, Marketing, and Vendors.
- Define and manage readiness plans and communication cadences.
- Lead alignment forums, including standups and roadmap syncs.
- Serve as operational authority for all systems supporting the Leads Marketplace.
- Identify system gaps, data inconsistencies, and workflow inefficiencies.
- Partner with technical owners to refine integration and improve scalability.
- Monitor platform performance using ingestion, allocation, and conversion data.
- Build validation frameworks to ensure data and system integrity.
- Partner with Data & BI teams to develop dashboards and reporting.
- Conduct root‑cause analyses and lead resolution plans.
- Manage operational relationships with vendor partners.
- Define integration requirements and validate system readiness.
- Ensure vendor‑sourced data meets quality and compliance standards.
- Maintain operational roadmaps.
- Drive standardization, documentation, and automation.
- Establish governance routines for scalable operational output.
- Oversee recurring administrative functions.
- Manage monthly labor capitalization.
- Ensure vendor invoices remain accurate and contract‑aligned.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
