Sr Director of Operations, Fulfillment

TAK Broadband•Sioux Falls, SD

1d•$160,000 - $190,000

About The Position

TAK Broadband is a leading end-to-end U.S. fiber broadband network construction contractor operating in 42 states. It builds more than just networks; it connects communities to new valuable digital opportunities. TAK offers comprehensive service solutions, from construction to drops to fulfillment. TAK’s ecosystem of partners allows it to successfully complete every project starting from the first point of conception. This includes engineering teams, distributors, and more than 100 qualified construction crews with extensive experience across all ISP types and markets; over 300 experienced bury drop crews; and more than 700 professional technicians. We are seeking a Sr Director of Operations to join our team. In this role you will provide enterprise-level leadership for fulfillment and operational execution across multiple TAK markets. This role is responsible for setting strategic direction, driving operational excellence, and ensuring consistent performance, safety, and financial results at scale. As a key member of the senior leadership team, the Sr. Director partners cross-functionally to align operations with company goals, develop future leaders, and optimize processes, technology, and resources to support long-term growth.

Requirements

8+ years of progressive leadership experience, including leading leaders and managing multi-market or large-scale operations
5+ years of experience in telecommunications, cable, broadband, or infrastructure construction strongly preferred
Bachelor’s degree in Business, Management, Engineering, or a related field preferred; equivalent experience considered
Proven ability to drive operational strategy, financial performance, and KPI accountability at scale
Strong executive presence with the ability to influence, negotiate, and communicate effectively with senior leaders and external stakeholders
Deep knowledge of broadband infrastructure construction, deployment, and operational best practices
Exceptional analytical, problem-solving, and decision-making skills
Advanced proficiency in Microsoft Office and operational reporting tools
Proven ability to manage complex, concurrent initiatives in a fast-paced environment
Must provide a valid government-issued photo ID for verification; a driver’s license is required if the role involves driving
Passing of all pre-employment requirements (MVR, Background Check, Drug Screen)

Nice To Haves

Industry and vendor-specific certifications or training (NCTI, SCTE, etc.) preferred

Responsibilities

Provide executive oversight for the planning, execution, and completion of residential drop bury and MDU projects across multiple markets, ensuring delivery on time, within scope, and within budget
Set and execute regional or multi-market operational strategy aligned with company objectives and growth initiatives
Lead, develop, and hold accountable multiple Directors, Market Managers, and senior leaders, ensuring strong leadership pipelines and succession planning
Establish and drive operational standards, best practices, and consistency across all assigned markets
Own performance outcomes across financials, productivity, quality, customer satisfaction, and safety metrics
Partner with Finance, HR, Safety, Engineering, and Executive Leadership to drive data-informed decisions and continuous improvement
Develop and manage operating budgets, forecasts, and resource allocation to maximize efficiency and profitability
Champion a culture of safety, compliance, accountability, and high performance across all levels of the organization
Serve as an executive point of contact for key clients, vendors, and strategic partners, supporting contract performance and long-term relationships
Oversee compliance with all local, state, and federal regulations, ensuring risk mitigation and operational integrity
Identify and implement advanced technologies, systems, and methodologies to scale operations and improve performance
Lead change management initiatives related to growth, market expansion, organizational design, and operational transformation