Sr. Director of Learning & Development

Mercalis•Morrisville, NC

4d•Remote

About The Position

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of Valeris and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com. The Sr. Director, Learning & Development Transformation is a senior leadership role responsible for unifying, modernizing, and scaling the learning function following the merger of two healthcare/life sciences organizations. This role will lead the integration of people, processes, content, and technology to create a single, high-impact learning organization supporting 2,000+ employees and external contractors across regulated contact center and operational environments. This leader will be accountable for redefining the learning operating model, transforming legacy training approaches, and ensuring consistent, compliant, and measurable learning outcomes that accelerate workforce readiness, improve customer experience, and enable growth.

Requirements

Bachelor’s degree required; Master’s degree preferred (Organizational Development, Education, Business, or related field)
10+ years of experience in Learning & Development, Training, or Workforce Enablement
5+ years leading large, complex training organizations
Proven experience leading learning transformation initiatives, including post-merger integration or large-scale change
Experience in regulated industries (healthcare, life sciences, pharma, insurance, or similar)
Must be able to type 35 WPM with 97% accuracy.

Nice To Haves

Experience supporting contact center or customer operations environments
Hands-on experience with Workday Learning (LMS) or Workday HRIS strongly preferred
Experience consolidating or migrating LMS platforms and learning content
Familiarity with AI-enabled learning, digital coaching, and performance analytics
Although very minimal, flexibility to travel as needed is preferred.

Responsibilities

Lead the end-to-end transformation of the Learning & Development function following the merger of two organizations.
Assess and rationalize existing training teams, content, delivery models, and tools to create a single, cohesive learning strategy and operating model.
Drive organizational change management, including stakeholder alignment, communication, and adoption of new learning processes and standards.
Establish governance frameworks for curriculum ownership, content updates, certification, and compliance.
Define and execute an enterprise learning strategy aligned to post-merger business objectives, operational needs, and regulatory requirements.
Partner with executive leadership to identify capability gaps and ensure workforce readiness during and after integration.
Serve as the senior authority for learning decisions impacting contact center performance, compliance, and scalability.
Oversee the design and delivery of scalable, role-based learning programs, including: New hire and contractor onboarding Program-specific and client-specific training Regulatory and compliance training (HIPAA, PHI, GxP, etc.) CRM, telephony, and workflow training Customer experience and leadership development
Modernize learning approaches using blended learning, digital content, simulations, and performance support tools.
Lead, mentor, and integrate training leaders and teams from both legacy organizations.
Define a clear organizational structure, roles, and career paths for the unified learning team.
Build a culture of accountability, continuous improvement, and innovation across the learning function.
Own the Learning Management System (LMS) strategy, with experience using or implementing Workday Learning strongly preferred.
Lead the consolidation and optimization of learning technologies post-merger, ensuring accurate tracking, reporting, and audit readiness.
Partner with HRIS, IT, and Compliance to ensure Workday Learning supports regulatory training, certifications, and reporting needs.
Leverage learning data and analytics to measure effectiveness, adoption, and business impact.
Ensure all learning programs meet healthcare and life sciences regulatory standards and contractual obligations.
Maintain defensible training documentation for employees and contractors to support audits and inspections.
Partner closely with Quality and Compliance teams to remediate performance or compliance gaps through targeted learning interventions.
Define KPIs to measure learning effectiveness, including time-to-proficiency, quality scores, certification completion, and operational performance.
Demonstrate clear ROI from learning investments through data-driven insights and reporting.