Sr. Director of Design, Identity & Trust

PayPal•San Jose, CA

53d•Hybrid

About The Position

The Sr. Director of Experience Design, Identity & Trust, will lead the design strategy and execution for PayPal's authentication, account security, and privacy experiences. You'll oversee a global team focused on building seamless, secure, and trustworthy interactions - from login and passwordless authentication, to protecting accounts from fraud, to providing intuitive privacy controls. Partnering with product, engineering, and risk leaders, you'll define how millions of people securely access, protect, and manage their PayPal accounts with confidence.

Requirements

12+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.
5 years of experience leading others
Minimum of 15 years of relevant work experience and a bachelor's degree or equivalent experience.
15+ years of product design experience, including 8+ years leading teams and managers.
Proven ability to set vision, strategy, and direction for complex, global design portfolios.
Experience building and scaling high-performing, distributed design teams.
Strong track record of aligning design with product objectives and business outcomes.
Skilled in leading experience strategy, workshops, and cross-functional facilitation.
Demonstrated ability to balance trust, security, and usability in customer experiences.
Expertise in design systems and scalable frameworks that raise quality across teams.
Exceptional storytelling, communication, and influence skills with executives and stakeholders.
Global perspective with awareness of regulatory, accessibility, and localization needs.

Responsibilities

Develop and articulate a clear, compelling vision and strategy in alignment with Experience Design strategy and operations that inspires others
Oversee and direct the development of user interface plans with direct impact on PayPal revenue, expense, budget, and growth
Negotiate with and influence the decision-making of senior internal and external executives and decision-makers
Create operational and strategic objectives that enhance user and customer experiences using domain knowledge and extensive expertise
Provide guidance to critical cross-functional and cross-organizational teams focused on experience design across PayPal
Identify and resolve strategic user interface and interaction design with new or innovative solutions
Establish overall business or technical strategy for user experience initiatives.
Negotiate with and influence decision-making reaching the senior executive level
Identify and resolve unique situations of substantial significance in user interface or interaction design
Allocate resources, responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services
Lead the development of user experience strategies that resonate with target audiences.
Support and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning
Set the vision and design direction for identity, risk, and trust experiences.
Define and drive experience strategy that balances security, privacy, and usability.
Build, staff, and mentor a high-performing design team.
Lead design planning, prioritization, and execution in alignment with product objectives.
Partner with product, engineering, and risk leadership to shape roadmaps and outcomes.
Facilitate workshops and cross-functional alignment to drive strategy and execution.
Collaborate with other design leaders to ensure consistency across the PayPal ecosystem.
Advance scalable design systems, processes, and standards that raise craft and quality.
Represent design at the executive level, influencing decisions and company direction.