Sr. Director of Design, Identity & Trust

PayPal•San Jose, CA

About The Position

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Requirements

12+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.
5 years of experience leading others
Minimum of 15 years of relevant work experience and a bachelor's degree or equivalent experience.
15+ years of product design experience, including 8+ years leading teams and managers.
Proven ability to set vision, strategy, and direction for complex, global design portfolios.
Experience building and scaling high-performing, distributed design teams.
Strong track record of aligning design with product objectives and business outcomes.
Skilled in leading experience strategy, workshops, and cross-functional facilitation.
Demonstrated ability to balance trust, security, and usability in customer experiences.
Expertise in design systems and scalable frameworks that raise quality across teams.
Exceptional storytelling, communication, and influence skills with executives and stakeholders.
Global perspective with awareness of regulatory, accessibility, and localization needs.

Responsibilities

Develop and articulate a clear, compelling vision and strategy in alignment with Experience Design strategy and operations that inspires others
Negotiate with and influence the decision-making of senior internal and external executives and decision-makers
Create operational and strategic objectives that enhance user and customer experiences using domain knowledge and extensive expertise
Identify and resolve strategic user interface and interaction design with new or innovative solutions
Establish overall business or technical strategy for user experience initiatives.
Negotiate with and influence decision-making reaching the senior executive level
Identify and resolve unique situations of substantial significance in user interface or interaction design
Allocate resources, responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services
Lead the development of user experience strategies that resonate with target audiences.
Support and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning
Set the vision and design direction for identity, risk, and trust experiences.
Define and drive experience strategy that balances security, privacy, and usability.
Build, staff, and mentor a high-performing design team.
Lead design planning, prioritization, and execution in alignment with product objectives.
Partner with product, engineering, and risk leadership to shape roadmaps and outcomes.
Facilitate workshops and cross-functional alignment to drive strategy and execution.
Advance scalable design systems, processes, and standards that raise craft and quality.
Represent design at the executive level, influencing decisions and company direction.