Sr. Director of Day Services

About the position

Elwyn is currently seeking a Senior Director of Day & Work Programs to oversee Adult Day & Work Services, including, but not limited to, operations, customer satisfaction, and regulatory compliance. The Senior Director takes on the primary responsibility for assigned program areas. In concert with the Executive Director, develops overall service line strategy and drives program operations of assigned Day programs in New Jersey. Assists in establishing budgets and maintaining operations so that performance is acceptable to the customer and within the established budget.

Responsibilities

• Oversee operations of all NJ Adult IDD Day employment programs
• Inspire and drive a shared vision for the development of services for adults with disabilities
• Oversee the billing processes and ensure prompt, accurate submission of required information
• Work with, understand, and comply with terms and conditions of collective bargaining agreements (CBA) within a unionized environment
• Provide leadership, coaching, guidance, training and staff development to all levels of department staff
• Provide support and assistance to the Directors in the areas of onboarding of new employees, job description development, job postings and staff data changes/updates as needed
• Review and submit all staff related Human Resources (HR) paperwork in absence of the Executive Director as needed
• Assist the Executive Director with reviewing and conducting interviews for team vacancies for other program areas
• Work with, guide and support the directors to ensure employee adherence to program policies and protocols
• Work with Finance staff to verify accounts payable and receivable as needed
• Notify directors of any new policies and procedures in a timely manner and train them accordingly
• Plan, facilitate, lead and actively participate in program/administrative meetings, staff meetings and meetings with all other departments across the organization as needed
• In conjunction with Executive Director, prepare program budget
• Direct operations in a fiscally prudent manner and within established budgets
• Provide operational assistance across various programs, especially during times of transition and new development
• Develop new programs in concert with the Executive Director
• Develop new business opportunities, specifically regarding Community Participation Support
• Ensure that an outcome focus is maintained in all services provided
• Ensure individual program planning is occurring and plans are being implemented through review of program operations
• Work with department directors and administration to ensure that quality service is provided, monitored and continuously improved
• Direct operations to ensure compliance with established Key Performance Indicators (KPIs)
• Produce usable data which is actively monitored and contributes to overall program development goals
• Ensure that all programs meet credentialing requirements, licensure, certification and accreditation
• In concert with the IDD services Senior Directors, assists the Executive Director to develop and ensure compliance with IDD service wide initiatives
• Ensure customer satisfaction through direct contact and in response to customer satisfaction surveys
• Develop and maintain relationships with major customers to ensure that their needs are met
• Provide supervision of assigned staff in the areas including, but not limited to, recruitment, selection, leadership, coaching, training, timekeeping, performance management, promotion, discipline and termination
• Maintains current state-mandated training and certifications
• Follows all current policies and procedures of Elwyn New Jersey
• Cooperates with Elwyn New Jersey and the State of New Jersey Department of Human Services during an inspection, inquiry, or investigation
• Perform cardiopulmonary resuscitation (CPR), safe crisis management, and medication administration using agency-trained protocols
• Perform other duties as assigned by Executive Director or VP

Requirements

• Graduated from an accredited college or university with a Bachelor's degree, or higher, in Education, Social Work, Psychology or related field, plus one (1) year of successful experience in human services or employment services
• Graduated from an accredited college with an Associate's degree, plus two (2) years of successful experience in human services
• Graduated with a high school diploma or equivalent and five (5) years of experience in occupational areas similar to those being offered at the program
• Five years of management experience in the human services field required, adult day program experience preferred
• Have a clear understanding of the demands and expectations in business and industry
• Demonstrated strong, well-balanced leadership skills
• Must successfully complete and/or obtain and maintain all certifications required by Elwyn New Jersey and regulatory agencies
• Must be able to interact with persons with intellectual and developmental disabilities
• Must be able to perform CPR and safe care using agency-trained protocols
• Previous experience working within and managing a unionized workforce preferred
• Ability to work in variety of environments and settings, flexible hours, on-call responsibilities
• Non-profit human service experience highly preferred
• Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills
• Demonstrated intermediate experience with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
• Negotiating and problem solving abilities
• Ability to analyze and forecast service needs
• Demonstrated ability to develop budgetary requirements and fiscally manage operations of a large service line
• Strong performance vision
• Demonstrated ability to work effectively as part of a team
• Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities
• Demonstrated strong attention to detail
• Demonstrated strong time management and organizational skills
• Demonstrated excellent judgment with the ability to independently solve problems and make decisions with little or no need for direct supervision
• Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions
• Experience using/knowledge of Electronic Health Record (EHR) / Electronic Medical Record (EMR) preferred
• Must have current, valid driver's license in state of residence, three (3) years driving experience in the United States, and acceptable driving record
• Must submit to a criminal background check and drug test and be determined to be not disqualified by the New Jersey Department of Human Services prior to working with individuals served

Nice-to-haves

• Previous experience working within and managing a unionized workforce preferred
• Experience using/knowledge of Electronic Health Record (EHR) / Electronic Medical Record (EMR) preferred

Benefits

• Generous Paid Time Off
• Comprehensive Medical/Dental/Vision Benefit Packages
• Earned Wage Access/On-Demand Pay
• Paid On-the-Job Training
• Tuition Reimbursement
• Career Advancement Opportunities and Growth
• Flexible Schedules
• Retirement Savings Plan