Sr. Director, MGA Technology Services

ReSource Pro•Orlando, FL

26d•Remote

About The Position

Are you an experienced insurance leader ready to take ownership of a P&L and drive the strategic growth of a technology services unit? We are seeking a Senior Director for MGA Technology Services to bridge the gap between operational excellence and business development, utilizing your deep expertise in P&C and Workers' Compensation to expand our market footprint. Come Join ReSource Pro! Your role... A strategic leader to provide operational leadership for the MIS Service Delivery Unit, ensuring the effective execution of departmental strategy and the delivery of high-quality technology services to clients. In this pivotal role, you will manage the MGA segment’s sub-P&L within Technology Services, driving growth, operational excellence, and the development of innovative service offerings. You will also play a key part in business development by identifying new opportunities, contributing to sales pursuits, and expanding revenue within existing client accounts.

Requirements

Education: Bachelor’s degree in Business, Risk Management, or a related field is required.
Industry Experience: 10-15+ years of experience in P&C insurance, including workers' comp.
Leadership Experience: 10-15+ years of experience leading a business unit with full P&L responsibility within the insurance industry.
Sales Experience: Significant client relationship management and/or sales experience is required.
Skills & Competencies
Technical Expertise: Extensive expertise in Property & Casualty and Workers’ Compensation insurance, including coverage, regulatory requirements, and operational workflows.
Communication: Exceptional executive communication skills, with the ability to present complex information and guide clients through decision-making.
Client Orientation: Strong client leadership with a commitment to understanding client needs and fostering trusted partner relationships.
Business Development: A proven track record of influencing stakeholders and successfully closing opportunities to expand client relationships.
Change Management: Demonstrated ability to lead and manage change, including the adoption of new processes and technologies.

Responsibilities

Account Management & Client Success
Build Relationships: Develop and maintain trusted partner relationships with clients, gaining a deep understanding of their objectives, operating environments, and business needs.
Drive Strategy: Lead regular strategic meetings with client partners and key stakeholders to ensure alignment on goals and future opportunities.
Ensure Satisfaction: Proactively manage the overall client relationship, working closely with MIS teams to resolve issues in a timely manner and ensure service standards are met.
Manage Sales Lifecycle: Oversee the sales lifecycle within assigned accounts to drive successful expansions and renewals.
Go-To-Market Strategy & Business Development
Strategic Growth: Develop and execute comprehensive go-to-market strategies for MGA Technology Services aligned with broader revenue and growth objectives.
Prospecting: Identify and cultivate new business opportunities through targeted outreach, industry association participation, and trade shows.
Pipeline Management: Establish a disciplined prospecting cadence to advance opportunities through the sales pipeline.
Contract Negotiation: Lead the negotiation of contract terms, partnering with Legal and Business Development to ensure agreements align with business goals.
Operations & Financial Oversight
P&L Ownership: Own the sub-P&L, ensuring revenue, margin, and financial performance targets are achieved or exceeded.
Operational Excellence: Oversee end-to-end operations to ensure delivery excellence, scalability, and the achievement of strategic growth goals.
Resource Planning: Align resource planning with sales forecasts using a 12-month rolling demand forecast to ensure appropriate staffing and capacity management.
Pricing Strategy: Lead pricing strategy development for new opportunities to ensure proposals are competitive and financially viable.
Leadership
Team Development: Develop, coach, and retain a high-performing team by providing effective leadership, recruiting, and performance evaluation.
Culture: Support a positive workplace culture by promoting open, solution-oriented communication and teamwork.