Sr. Director, IT Client Success - UHealth
University of Miami•Miami, FL
430d
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About The Position
The Sr. Director, IT Client Success at UHealth IT is responsible for overseeing the delivery, management, and enhancement of IT client support services, including the IT Helpdesk, IT Training, and IT Human Capital Management. This role focuses on improving IT Service Management processes and ensuring high levels of client satisfaction through effective metrics and performance indicators. The director will lead initiatives to optimize service delivery and foster strong relationships with stakeholders to enhance the overall IT experience for UHealth enterprise users.
