Sr. Director Infrastructure Operations Technical Manager
About The Position
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. A successful Technical Manager in our Digital Solution team coordinates consulting teams and manages billable product implementation, enhancement, and integration projects. As a key member of the Digital Solutions Group, this role involves conducting kickoff meetings across departments and ensuring smooth communication with senior leadership. This position offers the chance to work with leading technology in a financial services industry leader.
Requirements
- 10 years of program or project management experience.
- Experience using data and metrics to determine and drive improvements.
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
- 6 years managing large-scale commercial projects
- ·6 years' experience in advanced Excel skills., including working with large data sets, pivot tables, V-lookups.
Nice To Haves
- Bachelor's degree in computer science, information system, computer engineering.
- 6 years of project management and experience solving supply chain business needs with software solutions for distribution and transportation systems.
- Experience with warehouse managed inventory.
- Knowledge of Oracle ERP systems.
- Project Management Professional (PMP) certification.
Responsibilities
- Manage the deliverables for assuring HA/DR program for DSF is successful
- Responsible for change management controls and reviews
- Responsible for maintenance and accuracy of CMDB
- Responsible for collaborating with the infrastructure teams to support AppDev capacity needs
- Interlock with the application operations team to lead and help manage production incidents
- Gather and maintain EOL software and hardware needs for application development teams
- Set up and run governance routines for Obsolescence, Scanning and Vulnerability Mgmt.
- Partner with the enterprise infrastructure teams to be the SPOC for App Dev in infrastructure projects
Benefits
- Medical, Vision and Dental Benefits
- Comprehensive benefit plans to suit your unique needs
- Fuel Your Life Wellness Program
- Resources to elevate your well-being
- 401k, Employee Stock Purchase Plans and Incentives & Bonuses
- When Fiserv performs well, so does your financial health
- Employee Resource Groups
- Celebrating inclusion in the workplace
- Paid Time Away
- Providing the time off to manage personal needs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Credit Intermediation and Related Activities
Number of Employees
5,001-10,000 employees
