Sr. Director, Global Service Operations

High Voltage Maintenance • Westerville, OH

132d

About The Position

The Sr. Director, Global Service Operations is a strategic leader responsible for driving operational excellence, scalability, and transformation across Vertiv's global service delivery ecosystem. This role has oversight responsibility for the Vertiv service operating model (SOM) including the key operational pillars of project management, remote service operations, quality, safety, and continuous improvement. The Senior Director ensures alignment with global business objectives, customer satisfaction, and financial performance, while fostering a culture of innovation, accountability, and high-impact execution in a digitally evolving service landscape. This position will be based onsite in Westerville / Columbus, OH.

Requirements

• Bachelor's degree in Engineering, Business Administration, or a related field.
• Master of Business Administration (MBA) or equivalent advanced degree preferred.
• Minimum 10+ years in service operations or field services, with at least 5 years in senior leadership roles.
• Proven success in leading global teams and managing complex, matrixed service delivery environments.
• Experience in operational transformation, process optimization, and organizational change management.
• Strong understanding of service technologies, remote monitoring platforms, data analytics, and project management methodologies.

Nice To Haves

• Lean Six Sigma certification.
• Project Management Professional (PMP) certification or similar operational excellence certifications.

Responsibilities

• Lead the development and execution of global service operations strategy, ensuring alignment with corporate goals and customer expectations.
• Implement scalable, standardized delivery models and operational frameworks across all regions.
• Manage and mentor a global team of directors and senior managers across core operational functions.
• Build organizational capability, leadership succession, and high-performing cross-functional collaboration.
• Drive continuous improvement initiatives, process standardization, and digital transformation leveraging data analytics, remote monitoring platforms, and automation.
• Oversee the implementation of Lean, Six Sigma, and other performance improvement methodologies across global operations.
• Ensure consistent, high-quality service delivery across all regions.
• Oversee global service quality and safety programs, acting as the executive escalation point for critical service issues and customer concerns.
• Own the global service operations budget, cost optimization strategies, and performance metrics.
• Monitor and improve key performance indicators including service level agreement compliance, resource utilization, service backlog, and customer satisfaction.
• Partner with regional service leaders, product management, IT, logistics, and commercial teams to support new service offerings, technologies, and strategic initiatives.
• Collaborate with senior leadership to support global growth, operational maturity, and digital enablement.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Specialty Trade Contractors
• Education Level: Bachelor's degree